Solved

Exchange 2003 Restore - Outlook downloading to PST file, lost the PST file .. restore logs ?

Posted on 2007-04-09
5
306 Views
Last Modified: 2013-12-01
hi,

here is the story : we use exchange 2003 with outlook 2003 and OWA for some users.

the user that has the issue is using Outlook 2003.
for some reason he was setup with downloading his emails to a pst file instead of remaining in his outlook mailbox

when his manager cleaned his profile, he accidentally deleted the PST file, making him lose his emails. he lost only 3 days of received emails because he archived everything to a pst archive residing on our file server.

now the question is can i go in the exchange log files or somewhere to restore those three days of emails ?
when we do backups with backup exec we backup both the mailbox and the store files with the logs.
the mailbox backup is nearly empty because everythigng is downloaded to the PST, ...

where should we start ?
0
Comment
Question by:matanguay
  • 3
  • 2
5 Comments
 
LVL 15

Expert Comment

by:czcdct
ID: 18875720
You won't be able to do this because the log files will also record the fact that the message was deleted (removed) from the mailbox so restoring into the RSG would just result in that same empty mailbox.
0
 

Author Comment

by:matanguay
ID: 18875904
ok but is there a way to restore all incoming and outgoing emails for a specific user ?
0
 
LVL 15

Accepted Solution

by:
czcdct earned 500 total points
ID: 18875980
Only if you were journaling at the store level out to a separate mailbox. You could then run an exmerge on that archive mailbox. Are you journaling anything?

Once an item comes into the store it belongs to the store. If a user pulls it out of the store there isn't a way to undo that or recover the information from somewhere else because there isn't anywhere else. You can't pull anything back off the logs becuase the logs record all transactions, in and out, including client based messsage movement.

It is now time to break the news to the user.
0
 

Author Comment

by:matanguay
ID: 18876423
that sucks but that makes sense :)

since we dont backup to a mailbox he lost the whole thing :(

what is the exmerge you are talking about ?
0
 
LVL 15

Expert Comment

by:czcdct
ID: 18876568
http://support.microsoft.com/kb/174197 explains what Exmerge is. It's a way of getting mail out to a PST from the server side rather than having to do it from the client side. It's no good to you at the moment but it might be useful in time to come.

One assumes you've also made sure the users profile is configured to deliver to the mailbox rather than the PST so this unfortunate episode doesn't befall the user again.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Find out what you should include to make the best professional email signature for your organization.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This video discusses moving either the default database or any database to a new volume.

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question