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Citrix server not accepting connections on the same server after SP4 rollup.

Posted on 2007-04-09
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Last Modified: 2010-04-20
Ok, I'll try to be as precise as possible while describing a very confusing issue with my Citrix Farm

I have 2 Citrix Servers (CS1 & CS2).  Last night I was trying to install SP4 on my XP FR3/SP3 machine, which is running Windows 2003 Standard R2 SP1.

When I installed it, everything seemed ok until I rebooted.  Upon reboot, I received a "500 Server" error when trying to connect the nfuse.  ALL of my users use nfuse.

Anyway, I worked for a few hours uninstalling SP4 and everything seemed to be ok.

Today, no one can launch applications with any degree of regularity.  Some people have no problem launching any office app (except Outlook which doesn't launch) while others can successfully launch Outlook, but only from 1 server; not BOTH.

One user, which has a thin client tried loading her apps.  CS1 launched Outlook; CS2 Launched Excel; Word "Failed to load because there is no server on the specified address" and PowerPoint launched on CS1.

When I log into nfuse, I right click on the icons and open them in notepad.  Some are pointing to a DHCP address; which has never happened before, while others are pointing to correct IP address.  I have not been able to get outside of our network to test this as of yet.

When I try shutting down CS2, I can not longer log into Management Console stating "The database server can not be verified.  Please try again later." (or something to that effect.)

I have checked the licensing on both servers and I have 30 device cals on each one.  I have 30 Citrix Cals installed on the servers where 15 are assigned to CS1 & the other 15 are assigned to CS2.

When I look into Resource Manager, I see that CS2 is an "Unlicensed Server"; which confuses me cause it was licensed before I installed SP4.  I have tried uninstalling SP4 and still run into similar issues.  I am trying to uninstall it again; so hopefully it will be fine.

To releave the 500 Server error, I had to install some different components for FR3/SP3.  That allowed the server to reconnect and start accepting connections.

I'm not sure if that is what caused the issue with the "Unlicensed Server" or not.  I have licenses for 2 Citrix servers and 30 connections installed and pointing to the right servers.

Any help would be appreciated.  I am at a lose for this and need to get it up and running quickly.
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Question by:roadnrail
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Carl Webster earned 500 total points
ID: 18885694
Looks like your farm is totally screwed up and it may be worth spending $400 to get Citrix TS on the phone.  Provided they still offer support for MF XP since it is now 4 versions old.

You may want to consider using the Published Apps exp/imp utilities from http://www.citrix4ge.de/ctxsdk/expimppa.htm .  I know they work on MF XP cuz I have used them many times.

Once you have the published apps exported you may need to seriously consider rebuilding your farm.  Just uninstall all the Citrix components, reboot as needed, reinstall Citrix, redo licensing, import back the published apps and be back in business.  You do NOT have to uninstall and reinstall all the user applications.
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by:roadnrail
ID: 18890306
Ok, here's a question.  Would backing up the database and restoring it to another server in my farm help?  

Since the Farm DB resides on one server, I have done some research on moving the DB to another server.  I'm not sure if the DB is totally hosed or if it is the Citrix apps running on the Server2.

If you feel this would be a waste of time; then I can uninstall the Citrix apps and reinstall them; building the farm from scratch; which is one of the ideas I had.  

Here's what I was planning.  Moving the Citrix DB from CS2 to CS1, rebuilding the farm with the chfarm tool.  Then uninstalling everything Citrix from CS2, reinstall it and create a new farm.

Uninstall everything from CS1 and join it to the newly created farm.

Does this sound like a good idea or should I just bite the bullet, unistall Citrix from every server and start over?

Let me know your thoughts on the matter and we'll go from there.
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by:roadnrail
ID: 18890325
Forgot to ask this.  Do you think it will be more cost effective to upgrade to the latest version of Citrix which will include support?

I was thinking about upgrading it later this year or the beginning of next year anyway.
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by:Carl Webster
ID: 18890519
I would upgrade to at least 4.0 with Software Assurance which should get you some tech support.

Your plan #1 looks OK.

Plan #2 is what I have had to do when upgrades/updates got botched and the customer had no backups of their datastore.  Even though this plan takes longer you do wind up with a pristine farm.
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by:roadnrail
ID: 18890633
Ok, so both plans sound good to you.

Plan #1, move the DB and reinstall all the Citrix apps on CS2, joining it to the existing farm; which is the same name as the farm that is running on CS2.

Plan #2, Uninstall everything from my existing farm and rebuild it from scratch.  

I'll check on the pricing to upgrade to Citrix V4 and move on from there.
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by:roadnrail
ID: 18890669
Also, here's something else that's happening with the farm.  When people log into the farm through nfuse; they are prompted for their credentials again; for every app they open.

This is not the way it was before I tried to upgrade to SP4.  Is this an issue with the farm being hosed, or is this something else?

If I need to create a new question, that's understandable and will definately do that.
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by:Carl Webster
ID: 18890857
Sounds like the Web Interface site is not set for Integrated Authentication.  If it is set for IA then I would seriously consider Plan #2.
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by:Carl Webster
ID: 18894742
Just found this to help you extract all your published apps:

http://support.citrix.com/kb/entry.jspa?externalID=CTX107934
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by:Carl Webster
ID: 18894784
Don't know if these will help you or not but worth a look:

http://support.citrix.com/article/CTX108311

http://support.citrix.com/article/CTX107935
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Author Comment

by:roadnrail
ID: 18900074
Thanks for the help Carl.  We tried plan #1 and totally hosed the farm so last night I rolled out plan #2.

Now I'm trying to republish all of the apps which is fun as I'm sure you know.

I published all of office, but for some reason Outlook never launches.  All the other apps do though.  When I right click and save the ica file, it is pointing to a different IP address than the others.  It is a valid IP address, but it never launches.

I have disabled the secondary IP address and removed it from the altaddr on the server.  However, it still points to the same ip address.  Any ideas on what to look at?
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by:Carl Webster
ID: 18917460
Do you have a separate Public IP for both servers?
Have you run Altaddr on both servers?
Is your DMZ settings set for Default = Translated and 10.0.0.0/255.0.0.0 = direct (assuming your local lan is a 10. network)?
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Author Comment

by:roadnrail
ID: 18918230
Yes I ran AltAddr on both servers and they have seperate IPs, 10.0.0.12 & 10.0.0.14.

Firewall is set to accept and translate to external IP to internal one.

I was able to get this up and running.
Now I'm running into an issue with the spoolsv.exe continuing to crash.  Working through it though.  Uninstalled all of the drivers and am reinstalling them now.
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by:Carl Webster
ID: 18918283
No, do both servers have separate EXTERNAL Public IP addresses?  Normally each Citrix server needs its own external public IP address unless you want to do Port Address Translation.
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Author Comment

by:roadnrail
ID: 18918411
Yes, both have an external IP address.  CS1 is on .132 and CS2 is on .133.
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by:Carl Webster
ID: 18918496
Can you give me the results of both altaddr commands (blocking out what you need to block out)?
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