Solved

Printing PDF's within Nfuse locks up the Spooler.

Posted on 2007-04-09
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Last Modified: 2008-01-09
This issue only occurs when my users try printing PDF's inside a Citrix Session.

My users use Nfuse to connect to our 2 Citrix MF XP servers.  Both servers are currently running FR3/SP3 and I am trying to roll them up to sp4.

What happens is when someone prints out a PDF document while connected to Outlook, through Nfuse; the spooler never stops spooling their job.

I have seen a 500 KB file go up as far as 61 MB's before the spooler stops processing the request and locks up their spooler.

This is obviously a major annoyance for my users.  I don't like telling them to go to OWA to print out PDF's; but you can print out anything else from within Citrix.

Has anyone run into this issue before and if so, how did you resolve it?

Someone contacted me about 1 year ago and asked how the Citrix printing was going.  I told them that everything was fine and after that; this started happening.  And as the great sales person they were; they didn't leave me their information or anything like that.

SO, any help would be appreciated.  I looked on Citrix.com and grabbed some updates and rollups; but nothing has worked so far.
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Question by:roadnrail
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Expert Comment

by:mgcIT
ID: 18879423
what version of Adobe do you have?
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Author Comment

by:roadnrail
ID: 18884373
We are currently running Acrobat Reader 7.0 on the servers.
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Expert Comment

by:bdabye
ID: 18923802
I'm using 7.0 on a citrix server also, and experiencing the same issue.  We're using v9.2 of the Citrix client, through an ASP.
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Author Comment

by:roadnrail
ID: 18923815
We are about to start looking into a Print Manager to handle a lot of our printing issues, if I can't get this resolved quickly.
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bdabye earned 250 total points
ID: 18923835
Is it possible to upgrade to v8 of Adobe ?  We have one user here who is different from all the others, and he is using v8 through Citrix.  I'm trying to find out now what the consultants did to fix his issue.
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Author Comment

by:roadnrail
ID: 18924127
Let me know when you can.  It is possible to upgrade to v8 yes.  But I figured if 7 was bad, 8 would probably be worse.

Was thinking about going back to v5.5 or 6, if I can find them.
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Expert Comment

by:bdabye
ID: 18925687
I spoke with one of our consultants.  He deleted the user's Citrix profile on the Citrix server, and had the user log in again. The only problem is it seemed to solve it temporarily, as it came back afterwarrds.  For what its worth, I just upgraded a user to Citrix v10 client, and on the same PC, he has the problem and I do not.  SO this points to the Citrix user profile.
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Author Comment

by:roadnrail
ID: 18926672
You mean the profile located in Documents & Settings?  I can delete those as they are recreated by the DC when they log in (roaming profiles).

Also, I'm on MetaFrame XPa, not 3, 4 or 4.5.  Which version are you running?  Also, we are not using the client, we are using nFuse.  Should I update the users web client which connects to nFuse?
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Expert Comment

by:bdabye
ID: 18952235
Roadnrail

I believe we are using NFuse as well.  Yes, I mean the profile located in Documents and Settings on whatever server your users connect to.  Our setup is we use an ASP, so I don't know what the technology is on the back end, I just know we need to have the web client installed on our PC's.  I would update the web client also, but what fixed it for us is removing and recreating the profile.  I believe our ASP uses roaming profiles.  The tech seemed to think there was a problem with the  default settings on our local PC's.  He deleted the user's profile and immediately logged in again from his computer as the user to recreate the profile (this would involve temporarily resetting the user's password).  When he did that the problem stopped.  If we deleted the user's profile, and had the user log in from his own PC, then the problem would still exist.  I believe the roaming profile will pull some settings from the local machine policy, so if there is something wacky with the local policy, logging in from a different PC would make a difference.
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Author Comment

by:roadnrail
ID: 18958038
I see what you are saying.  Our user PC's are not part of the Domain when they log into Citrix.  I have installed the latest version for MetaFrameXPa that I know of, but have not tried connecting as the user.

I have verified that if we (the admins) log into nFuse, then launch an app and print to our Mapped printer, it still locks up the spooler.  But if we print to a network printer, everything is fine.

Kind of wierd.  Also, I have deleted the profiles on the server, but I did not log in as them; they logged into the server.  I'll try that and let you know.
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Expert Comment

by:bdabye
ID: 19224723
Hey, any update ?  This is the only thread I can find online on this issue. I've googled the problem, and searched the Citrix website, but can't find any other reference to this problem, and it just occurred again for another user.  Did you try deleting the user's profile then immediately logging on as them ?

You mentioned a Print Manager, what is that ?  
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Author Comment

by:roadnrail
ID: 19224820
A print manager is an application that streamlines the spooling process.  A coworker knows a guy who uses Advanced Print Manager from DABCC.com (http://www.dabcc.com/showcontent.aspx?id=1041)

We tested it, it didn't help with our issue.  We upgraded our server to Citrix Presentation Server 4.0 and so far I have not heard of this issue anymore.

Sorry I couldn't be of more help.
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