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Crystal reports viewer error 'Unknown Name'

Posted on 2007-04-09
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Last Modified: 2008-04-30
Hey all

I am using crystal 11.0  and asp .When i use the activex viewer.asp file to run the report i get an error Unknown name and the report is a grey screen....Has anybody experienced this type of error before...The activex viewer i am using is 11.0 version..I checked the knowledge base and checked the HTTP headers in the IIS but there was none which could cause the error...

This works on another server so I know that the report is ok. In addition, if I directly export the report to Excel it works so I think that this is a problem pertaining to the viewer.

Any information will be valuable in solving this issue..
Thanks



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Question by:marabunta
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9 Comments
 
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Expert Comment

by:mlmcc
ID: 18879770
Did you see this one
I know it is fopr an earlier version
http://support.crystaldecisions.com/library/kbase/articles/c2011492.asp

mlmcc
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by:marabunta
ID: 18880459
Thanks for the info but there is a virtual dir created.

In addition, the ActiveX control does display except that there is no data and just before the ActiveX displays a WIndows  pops with a title of "Crystal Reports Viewer" and the message displayed is "Unknown Name".
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Expert Comment

by:mlmcc
ID: 18882219
Does the user have permissions to the directory?

Have you seen this article?
http://support.businessobjects.com/library/kbase/articles/c2010459.asp

mlmcc
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Author Comment

by:marabunta
ID: 18886918
Yea .. I rad that article too. Another thing, I am ABLE to run the report using MS Explorer 7.0 bout not 6. When using V6 I get the effect that I described above. Running Windows server 2003 SP 2.0 and Crystal Reports XI sp3.0
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Expert Comment

by:mlmcc
ID: 18887208
Interesting.  I have heard of other things that work in IE6 but not IE7.

Have applied all SPs for IE 6?

mlmcc
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Author Comment

by:marabunta
ID: 18887859
mlmcc thanks for your suggestions but that was not the solution .  I found a solution to my problem. Windows 2003 server SP2 broke crystal. I uninstalled SP2 and reverted back to SP1 and all is well.
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by:mlmcc
ID: 18889030
Missed that part.  When SP2 was released Crystal recommended against installing it because they hadn't fully tested it and they were having problems.
I wasn't aware CR XI had troubles but it was related to the earlier versions.

Glad you solved it.

mlmcc

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