Mail being sent to Advanced Queue, but not being received.

Just recently I began to notice that i was not receiving emails through my exchange mailbox.
I sent myself a test email from an external account and sure enough it did not arrive nor did i receive any bounce back emails from the server to suggest why it was not being received.

I logged onto the server (Windows 2003 SBS Premium) and checked the Message Tracking Center.
I searched for the test messaged and found the last event for the message said "SMTP: Message submitted to Advanced Queuing"

I have come across several other threads on here that describe the same problem, however none have helped me at all. My main concern at the moment is to retrieve the lost emails.

My exchange server is setup to use the POP3 connector to download email from two POP3 accounts and then deliver to my mailbox. I recently changed my default SMTP address in active directory to an address not related to the domain my active directory runs on, I'm not sure if this maybe caused the problem. My active directory domain is nrgtec.com. I changed the default address from matt at nrgtec.com to matt at mhz.com.au. Could this have possibly caused the problem?
The server runs no GFI software, and is running Avast Antivirus software for windows servers.
mhzzAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

amaheshwariCommented:
Try this add your email address of nrgtec.com as secondary SMTP address and then check whether you are able to reciev mails then.

So Primary SMTP Address :matt@mhz.com.au
Secondary smtp Address:matt@nrgtec.com
0
mhzzAuthor Commented:
this is how i had it setup.
The primary address was matt at mhz.com.au and secondary matt at nrgtec.com

I came across this event id http://eventid.net/display.asp?eventid=1070&eventno=2855&source=Pop3Connector&phase=1
and followed the following MS KB article http://support.microsoft.com/kb/842293

I just have to test this solution now and see if it has fixed the problem.

My main focus though as mentioned above is to recover the emails that have gone missing.
0
mhzzAuthor Commented:
The above solutions i listed form the MS KB seems to have fixed my problem with not being able to receive email, now i just need to recover the missing emails.

I have checked the message tracking center again for the messages and they now do not appear in a search. Now I'm starting to get worried that they are now gone for good.
0
amaheshwariCommented:
Great !!!!
0
Computer101Commented:
PAQed with points refunded (250)

Computer101
EE Admin
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server OS

From novice to tech pro — start learning today.