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Mail being sent to Advanced Queue, but not being received.

Posted on 2007-04-09
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Last Modified: 2010-04-20
Just recently I began to notice that i was not receiving emails through my exchange mailbox.
I sent myself a test email from an external account and sure enough it did not arrive nor did i receive any bounce back emails from the server to suggest why it was not being received.

I logged onto the server (Windows 2003 SBS Premium) and checked the Message Tracking Center.
I searched for the test messaged and found the last event for the message said "SMTP: Message submitted to Advanced Queuing"

I have come across several other threads on here that describe the same problem, however none have helped me at all. My main concern at the moment is to retrieve the lost emails.

My exchange server is setup to use the POP3 connector to download email from two POP3 accounts and then deliver to my mailbox. I recently changed my default SMTP address in active directory to an address not related to the domain my active directory runs on, I'm not sure if this maybe caused the problem. My active directory domain is nrgtec.com. I changed the default address from matt at nrgtec.com to matt at mhz.com.au. Could this have possibly caused the problem?
The server runs no GFI software, and is running Avast Antivirus software for windows servers.
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Question by:mhzz
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Expert Comment

by:amaheshwari
ID: 18879573
Try this add your email address of nrgtec.com as secondary SMTP address and then check whether you are able to reciev mails then.

So Primary SMTP Address :matt@mhz.com.au
Secondary smtp Address:matt@nrgtec.com
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Author Comment

by:mhzz
ID: 18879647
this is how i had it setup.
The primary address was matt at mhz.com.au and secondary matt at nrgtec.com

I came across this event id http://eventid.net/display.asp?eventid=1070&eventno=2855&source=Pop3Connector&phase=1
and followed the following MS KB article http://support.microsoft.com/kb/842293

I just have to test this solution now and see if it has fixed the problem.

My main focus though as mentioned above is to recover the emails that have gone missing.
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Author Comment

by:mhzz
ID: 18879825
The above solutions i listed form the MS KB seems to have fixed my problem with not being able to receive email, now i just need to recover the missing emails.

I have checked the message tracking center again for the messages and they now do not appear in a search. Now I'm starting to get worried that they are now gone for good.
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by:amaheshwari
ID: 18880415
Great !!!!
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