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ccservicehost.exe application error upon shutdown.

Posted on 2007-04-09
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Last Modified: 2012-05-05
Lately when I power off my pc (while xp is running), I get an error message just before it shuts down. "CCServicehost.exe application error. The instruction at xxxxx referenced memory at xxxxx. Memory could not be written. Press OK to terminate the program." My power button always gradually shut off the pc just like clicking on "shutdown" in xp. Should I be concerned about the error? The pc appears to run "normally" otherwise.
winxp sp2
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Question by:AprilW5
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10 Comments
 
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r-k earned 250 total points
ID: 18879863
Did you copy that name correctly?

It seems to be no commonly known program or service.

If you don't know what it is I would advise right-clicking on your C: drive, select "Search" and look for that file.
Let us know where it is and what else is in that folder.

Good luck.
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Author Comment

by:AprilW5
ID: 18879932
Sorry, it must have been svchost.exe.
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Author Comment

by:AprilW5
ID: 18880130
Sorry again, when I shutdown I saw it again - it is ccsvchst.exe. Thx!
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LVL 32

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by:r-k
r-k earned 250 total points
ID: 18880455
Seems like this is part of Norton 2006/2007.

See this link for possible solutions:

 http://www.cybertechhelp.com/forums/showthread.php?t=137085
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by:r-k
r-k earned 250 total points
ID: 18880478
Some more discussion you may find useful:

 http://community.netscape.com/n/pfx/forum.aspx?nav=printDiscussion&webtag=ws-viruscentral&tid=155990&redirCnt=1

 Some suggestions seem to be:

 Turn off floppy checking at shutdown
 Get latest program updates from Symantec
 Uninstall and reinstall the program
 uninstall the program :)

I suppose if the only problem is at shutdown you can choose to ignore it hoping that Symantec comes up with a fix.

You also have the option of contacting Symantec (I would suggest email rather than a phone call)

Good luck.
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Author Comment

by:AprilW5
ID: 18882178
After a problem with NIS 2007 install (which I got help for in this forum), I used the Norton Removal tool which solved that particular problem. So that's already been done.

What sounds like the solution is to turn off floppy checking on shutdown, which I now did. Since I am the only one using my pc & I believe it checks floppies on boot up, I don't need that feature. Additionally, I leave a floppy in the pc all the time to do quick backups of my most critical file. So logically this looks like the culprit. I'll post again at the end of the week to report if this is the solution because it doesn't happen every time I shutdown. Thanks fir the tips!
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Author Comment

by:AprilW5
ID: 18898331
So far, my hopes have been dashed! Got the error again. This time I am removing the diskette from the pc (I usually leave it in even on shutdown & power up). Will keep you posted. Thx!
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by:r-k
r-k earned 250 total points
ID: 18898447
OK, will hope for the best. It does seem some sort of bug in Norton 2007, you may check their site for updates every now and then in case they release a fix.

On the question of backing up critical files, I would suggest not relying on floppy disks, even though that is better than nothing. They tend to fail more than just about any media other than tapes. You could create a small batch (.bat) file to copy the important file(s) to the floppy and to some other device (e.g. a second hard disk or flash memory stick) with a single mouse click. That way you'll have two copies plus the original. If you like I can post a short sample batch file. You might want to extend that to backing up more than just one or two files - e.g. get an external USB hard drive and once a day or two backup all possibly useful files from c: to that drive.
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Author Comment

by:AprilW5
ID: 18909356
Still getting the error. I'll try to post the question to symantec tech support.
Regarding backups of an important file or two, could I just "save as" to a CD-R? Or does the CD have to be formatted a different way to be able to use it like a floppy?
Thx1
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LVL 32

Assisted Solution

by:r-k
r-k earned 250 total points
ID: 18909666
If you plan to back-up files to CD and use the same CD over and over like a floppy disk, then I'd suggest getting a CD-RW disk. The first time you have to format the CD-RW disk, after that you can simply treat it like a floppy and drag files to it, and overwrite old versions as necessary.

I would not suggest directly using "Save as.." to CD or Floppy, however. You are better off saving to hard disk first, then copying to floppy or CD-RW with either Windows Explorer or with My Computer. That way you will always have two copies.
In fact you may want to extend that by getting two CD-RW disks, and alternating backing up between them. That way if one CD goes bad you have at least another one.

Hope that made sense....
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