Solved

Domino WebACCESS  " No route found to domain  "  error message

Posted on 2007-04-10
10
673 Views
Last Modified: 2013-12-18
I implement Domino 7.0.2 server on Windows 2003 R2 .
All users use Domino by DWA ( WebAccess ) .
2 month passed , suddenly  Mr. X  could not send e-mail to external internet user .  A.B.C@xxx.yyy.com.
Message is " no route found to domain  xxxxxx.yyy.com  Check DNS configuration ".

But other employee Mr. Y can send e-mail to  A.B.C@xxx.yyy.com from DWA .
( He has the Notes account on the same Domino server )

And another employee Mr.Z  can send e-mail to O.P.Q@xxx.yyy.com from DWA.

Is this  personal setting problem ?
What should I check ?

I appreciate advice.
0
Comment
Question by:YASSIE
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
10 Comments
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 18880932
A few questions:
- you have xxxxx.yyy.com and xxx.yy.com; I suppose you're not talking about two different domains?
- is Mr. X still with the same company?
- what's in the server's log database, around the time the problem mail was sent and the answer received?
- see both the Miscellaneous section and the Mail Routing section in the log database
- xxx.yyy.com is not by any chance Yahoo??
0
 

Author Comment

by:YASSIE
ID: 18881034
- Sorry , same domain   "no route found to domain  xxx.yyy.com  Check DNS configuration  "
- Mr. X  still work in the same office.  
- I checked server log " Mail Routing Events " .

  %year / month / date  time%   No route found to domain xxx.yyy.com  Check DNS configuration
                                                  Router: Message 0027D6AA.  0027D22B delivered to Mr.X
     
   Is there any other server log I should check ?
- I also checked Miscellaneous Events .  But no record about this.
- xxx.yyy.com is customer's e-mail address . So I cannot write it here.. Sorry..
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 18881076
Did this happen only once, or does your user still have this problem? It could be a temporary network problem in your company. If it's all on the same server, this doesn't seem logical to me. Did the user try to send the message again, after one of the other users successfully sent a message to Mr. X ??
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 63

Expert Comment

by:SysExpert
ID: 18882797
I would also check that spelling of the domain is correct.

Most errors of this type are spelling issues, spaces in SMTP names, etc.

I hope this helps !
0
 

Author Comment

by:YASSIE
ID: 18887580
>Did this happen only once, or does your user still have this problem? It could be a temporary network >problem in your company. If it's all on the same server, this doesn't seem logical to me. Did the user try >to send the message again, after one of the other users successfully sent a message to Mr. X ??

Several times in this week.  Mr.X only has this problem. Other employee can send e-mail to the same domain @xxx.yyy.com .  
At first, I also thought it might be temporary network problem . DNS or e-mail server .
The same customer e-mail server ( same ip address in this week ).
Yes, last week, Mr.x fail to send e-mail and other employee can transfer e-mail to the same e-mail account . It was during 10 min.

>I would also check that spelling of the domain is correct.
Yes, I also thought, too.  
But this case doesn't match.  I also checked .

Is there any other point to be checked ?




0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 18887989
Just to describe the problem in pseudo-code:
- if A sends to X the message bounces
- if B sends to Y (colleague of X) the message passes

Two options come to mind:
1) ask B to send a mail to X
If the recipient is the same most of the destination path that's taken by the e-mail is the same. If B's mail arrives, the problem is most likely with your user A. If it doesn't, I'd look for problems with X.

2) ask A to send a mail to Y
Similar story: if the mail arrives, the problems is with X. If the mail bounces, check A's system.
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18889418
1) Mr. X may have firewall issues or a Bad Host file that is messing with his DNS

or

2) Bad DNS server in general.

I would compare

ipconfig /all  from a DOS box, with MR X, and a user who has no issues.

Check the DNS servers and anything else that could be relevant.

I hope this helps !
0
 

Author Comment

by:YASSIE
ID: 19147421
Please close this.
I could not get the answer.
Thanks.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 19154227
PAQed with no points refunded (of 250)

Computer101
EE Admin
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Querying received e-mails from an agent 7 211
Lotus notes email code 6 126
Add a cc field to email code 6 105
How to auto purge mail to keep latest one month mail of a replica? 4 110
For Desktop Techs: How to retain a user's Notes configuration data when swapping out the end user's computer. (Assuming that you are not upgrading to a completely different version of Notes client) All you need to do is: 1) install Notes o…
You’ve got a lotus Domino web server, and you have been told that “leverage browser caching” is a must do. This means that we have to tell the browser everywhere in the web to use cache. In other words, we set (and send) an expiration date in the HT…
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question