Solved

How do I disable an outlook add-in?

Posted on 2007-04-10
7
833 Views
Last Modified: 2012-06-21
I have just upgraded to Office 2007 professional. I get the following error when I start outlook.

The Add-in "mobile phone tools" (C:\Program Files\mobile PhoneTools\Outl97.dll) cannotbe loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.

My problem is how to uninstall the Add-in. I have removed the software (Motorolla phone tools), but this hasn't removed the add-in.  Please help me get rid of this annoying error message.
0
Comment
Question by:Aker_Kvaerner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 57

Expert Comment

by:Pete Long
ID: 18881534
On the Tools menu, click Options .


On the Other tab, click Advanced Options .


Click Add-In Manager .

enable and disable as req
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 18881574
If that doesn't work for you, you can edit the setting in the registry...
Start->Run->Regedit
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins
Under the Addins - change the LoadBehavior to 0 for the Addin you want disabled (I only add this because Add-in Manager isn't available in the 2k3 location on my system).
0
 
LVL 97

Expert Comment

by:war1
ID: 18882588
Greetings Aker_Kvaerner,

In Outlook 2007, the Addin Manager is in a different location than Outlook 2003.  Go to Tools > Trust Center > Add-Ins and disable the Motorola addin.

Best wishes, war1
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:Aker_Kvaerner
ID: 18887159
sirbounty: I changed the loadbehaviour to 0 in the registry, but the message still appears

war1: The add in is not listed in the Trust Center Add ins
0
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
ID: 18887271
Aker,

No addin in Trust Center.  Then Create a new Outlook profile.
http://support.microsoft.com/kb/829918
0
 
LVL 97

Expert Comment

by:war1
ID: 18911118
Aker, any update?  Did creating a new Outlook profile fix the problem?
0
 

Author Comment

by:Aker_Kvaerner
ID: 18915865
It hasn't resolved the problem, but I'll give you the points anyway. Thanks for the suggestions.
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question