Outlook 2003 error "Can't open this item. The item was found to contain a virus and was deleted."

Posted on 2007-04-10
Medium Priority
Last Modified: 2008-01-09
I have a user that is running Outlook 2003 on Windows XP Professional. She has a few emails that are in her Outbox and will not deliver. When you try to open one of the emails, the following error is displayed:
"Can't open this item. The item was found to contain a virus and was deleted. For more information, contact your Exchange Server Administrator."  I manually scanned her computer and it was free of viruses. The client has Trend Micro Office Scan installed. It appears to be an intermittent problem, as she is sending and received other emails. A few of the emails are replies, a few are forwards and a few are new. All addressees are in the GAL on the same Exchange Server. Please let me know if you need anymore information. Thanks!
Question by:jrstx
  • 2

Author Comment

ID: 18889529
OK, the person called me this morning and said she found the culprit of her problems. The emails that go through OK do not have her signature added to them. The emails that get stuck in the Outbox and display the error: "Can't open this item. The item was found to contain a virus and was deleted. For more information, contact your Exchange Server Administrator."  do have her signature added. I asked her to change her mail format from html to rich text, then plain text, and none of these worked. She is currently sending emails just fine without using a signature, but we would still like to find a solution.

Accepted Solution

jrstx earned 0 total points
ID: 18897527
I have resolved this problem, and need to know how to close it.
For reference, the problem was an issue with our VOIP system (Shoretel). The shoretel call manager integrates with Outlook, and had some corrupt registry entries. The solution was to uninstall both Outlook and Shoretel, then reinstall Outlook first, followed by Shoretel.

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Office 365 has multiple features and services which are specially designed to help businesses to reduce their dependence on on-premises IT resources. It also offers great flexibility and enhanced security. But like any other data, Office 365 mailbo…
Though there are a few manual ways to import PST files to Office 365 , third-party PST to Office 365 import tools are preferred over them due to various reasons.  Consequently, many tools or services are available for the same. Here, we pick the to…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…

587 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question