Outlook 2003 error "Can't open this item. The item was found to contain a virus and was deleted."

Posted on 2007-04-10
Last Modified: 2008-01-09
I have a user that is running Outlook 2003 on Windows XP Professional. She has a few emails that are in her Outbox and will not deliver. When you try to open one of the emails, the following error is displayed:
"Can't open this item. The item was found to contain a virus and was deleted. For more information, contact your Exchange Server Administrator."  I manually scanned her computer and it was free of viruses. The client has Trend Micro Office Scan installed. It appears to be an intermittent problem, as she is sending and received other emails. A few of the emails are replies, a few are forwards and a few are new. All addressees are in the GAL on the same Exchange Server. Please let me know if you need anymore information. Thanks!
Question by:jrstx
  • 2

Author Comment

ID: 18889529
OK, the person called me this morning and said she found the culprit of her problems. The emails that go through OK do not have her signature added to them. The emails that get stuck in the Outbox and display the error: "Can't open this item. The item was found to contain a virus and was deleted. For more information, contact your Exchange Server Administrator."  do have her signature added. I asked her to change her mail format from html to rich text, then plain text, and none of these worked. She is currently sending emails just fine without using a signature, but we would still like to find a solution.

Accepted Solution

jrstx earned 0 total points
ID: 18897527
I have resolved this problem, and need to know how to close it.
For reference, the problem was an issue with our VOIP system (Shoretel). The shoretel call manager integrates with Outlook, and had some corrupt registry entries. The solution was to uninstall both Outlook and Shoretel, then reinstall Outlook first, followed by Shoretel.

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Viewers will learn how to maximize accessibility options in an Excel workbook for users with accessibility issues.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now