Critical network issues with client
Posted on 2007-04-10
A small issue has now escalated into a large one!
Our CEO uses a Dell X1 laptop, docking in between his two offices and home office. The laptop runs Win XP SP2 and is configured as a non domain client as per his request.
He appears to be suffering random network disconnects, causing the machine to hang for several seconds, his AOL client (Yes I know) to disconnect, and half the icons on his desktop reset to default.(Including locally installed apps) After 10 seconds or so, the adaptor appears to reset all reverts back to normal. This happens on both the LAN connection, AND a secondary wireless conection we set up for him.
The laptop has to be the issue, but he is adament that its not. (He does not suffer this problem at any other site) Due to this, we are not allowed to touch it.
Other than the pitfalls of having AOL installed on the laptop, the only other problem I can think of is Sophos. We run a Sophos server that deploys updates to clients, but the CEO's laptop uses a standalone version that updates from the net. Is it possible that the network deploy of Sophos is to blame somehow by interfering with his standalone install?
I've now been told to get external consultants in to 'fix' our network. You can see my fustration, as we cannot troubleshoot the machine itself. Does anyone have any idea what could be the problem?
The points reflect the problem, as a solution will stop us being marched outside and birched. I can provide any information requested.
20 Win 2003 Servers
2 x Sonicwall 5060