"4120: Bad parameter" error when printing Word-based report from VB app

Posted on 2007-04-10
Last Modified: 2008-01-23
I have an application that uses a locked Access 2000 database and is built in VB.  Reports for the data are generated in MS Word.  I have Office 2007 installed on WinXP SP2.  When I try to print or preview a report from the application, I get "4120: Bad parameter".  The application has multiple Word template styles available; I've tried all of them and get the same result.  The only way I can print reports from this app is by using the "dot matrix" style, which does not use MS Word and can only be printed (no preview).  

Outside the 3rd party app, Word opens normally, and new or saved documents print normally.  The only time the error occurs is when trying to print or preview reports from this 3rd party application.  

I'm happy to provide more specific information as soon as I know what is needed.  Thanks!
Question by:enkotec
  • 3
  • 2
LVL 13

Expert Comment

ID: 18882764
My suggestion would be to temporarily remove error handling in the VB app for the mod that is used to print the report, then run again and see which line breaks. then post the line. (along with the rest of the code) you said it was written in VB. VBA? VB6?

LVL 39

Accepted Solution

stevbe earned 250 total points
ID: 18884474
have you asked them if they are supporting Word 2007?

Author Comment

ID: 18938224
I'm not sure which version of VB it's written in, and I have no way to open the app in VB since it's a vendor's product.  The vendor insists they tested it with Office 97 and they've never seen this error.  It works with Word 2003, but as soon as I re-install Word 2007 I'm back to the "4120" error.  Event Viewer doesn't show anything related.  I'm trying to find out if there are relevant error logs for the app that might shed light on the problem.
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

LVL 13

Assisted Solution

adraughn earned 250 total points
ID: 18938808
if you don't have access to the code, you are not going to be able to fix this issue unless you just avoid using it with 2k7. My suggestion would be to contact the developer and, like steve said, ask them if they are supporting 2k7. my guess would be no, since you are getting an error, but they will be able to tell you when/if they are planning on testing on 2k7 and sending out another build.


Author Comment

ID: 19087884
No access to the code.  Vendor says they tested on Office 2k7 and haven't seen this error.    Error log for app just says "4120 Bad parameter".  I guess I'm at a roadblock.  There's no information from MS about this error with Office 2k7, so it's either an app-specific problem or an as yet unknown issue with Word 2k7.  Thanks for the input.

Author Comment

ID: 20723599
Actual solution found:  
The cause of the error was what appears to be a bug in Word 2007.  If the User Name field in the Word Options > Popular pane is not populated, or contains only spaces, the error occurs.  Populating the User Name field resolved the problem.

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Nice table. Huge mess. Maybe this was something you created way back before you figured out tabs or a document you received from someone else. Either way, using the spacebar to separate the columns resulted in a mess. Trying to convert text to t…
A simple tool to export all objects of two Access files as text and compare it with Meld, a free diff tool.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
This Micro Tutorial well show you how to find and replace special characters in Microsoft Word. This is similar to carriage returns to convert columns of values from Microsoft Excel into comma separated lists.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now