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Windows 2003 server update- stuck in restart till touch console

Posted on 2007-04-10
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Last Modified: 2008-01-09
Windows 2003 servers get stuck in shutdown/reboot after auto-windows update. When i go to the physical console (walk across the parking lot to the server room where it's on a KVM switch... we have three different brands, so I dont think it's a KVM problem) and move the mouse, miraculously it finishes shutting down and comes up normally.

This sucks. How can i fix this without having to touch the mouse?! I can't remote in. And i want it to reboot without any intervention by me anyway.
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Question by:cajx
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Expert Comment

by:Pber
ID: 18885149
We had similar issues with some of our servers (they would just get stuck on reboot and we would have to manually do it).  We updated the BIOS with the latest firmware available for the server and they seemed to reboot better.

You could give that a try.  What kind of KVM switch is it?  Does it use USB or PS/2 ports?
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by:cajx
ID: 18885236
One is an AP5101 (or is it AP5102) by APC. Another is a Dell W7940.

All servers are dells... 2850 and 2950 models I believe.

The BIOS update sounds like a good move, but I am fairly paranoid about updating BIOSs on servers. Any words of wisdom in this area?
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Pber earned 500 total points
ID: 18885281
Don't know anything about those KVM's.  However we use both 2850's and 2950's here.  We've had good success with updating BIOS on Dell's.  Use the Service and Diagnostic Util CD to update from within windows.  The on screen prompts are quite good.  

Also you can go to support.dell.com and download the latest drivers/firmware for the respective hardware.  You can also download images of the latest Service and Diagnostic CDs.  I think version 5.1.1 is around the latest.  Just last week the Dell released new bios updates for the G9 line.
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Author Comment

by:cajx
ID: 18885485
OK, thanks for the help. We'll try it out when we have time (probably next week will be soonest)
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Expert Comment

by:Pber
ID: 18888907
let me know how it goes.
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