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Slow broadband download speed

I’m having problems with my Internet connection speed. Using InternetFrog, my download speed is around 800 kbps, whilst my ISP, AOL, has advised me that my connection is actually enabled for 2 mbps. When I queried the discrepancy with AOL I did a system check for them and they advised me to reduce my memory load (currently about 78%) either by removing unwanted software or by increasing my memory (currently 512 MB) so that the memory load is reduced to under 50%. They said I will then get a much better download speed. Have AOL given me the complete picture, and if so what is the best way to set about identifying and removing memory-sapping software? Incidentally I’ve already cleared out temporary internet files and cookies.

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Lee W, MVP

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grandsire02

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I looked up BroadbandReports.com, but it only seems to cover the USA (I live in the UK). I did also look at Performance Monitor but it is a bit beyond my capabilities (not to mention my pocket!). I did however find a programme called DU Meter that provides a real time measurement of PC download/upload speeds. I tried a couple of sites, downloading some video content, and DU gave a reading of between 200 and 240 kbps. I realise it is helpful to have an accurate measurements, but assuming I do have a problem what is it and what do I do about it - or might there not be a problem at all? I'm not clear where leew's advice is leading me.

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Lee W, MVP

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