I’m having problems with my Internet connection speed. Using InternetFrog, my download speed is around 800 kbps, whilst my ISP, AOL, has advised me that my connection is actually enabled for 2 mbps. When I queried the discrepancy with AOL I did a system check for them and they advised me to reduce my memory load (currently about 78%) either by removing unwanted software or by increasing my memory (currently 512 MB) so that the memory load is reduced to under 50%. They said I will then get a much better download speed. Have AOL given me the complete picture, and if so what is the best way to set about identifying and removing memory-sapping software? Incidentally I’ve already cleared out temporary internet files and cookies.