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Solved

New HP printer spitting out trash

Posted on 2007-04-10
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Last Modified: 2013-12-15
I know this has probably a really simple solution because I have run across it before.

I've got an HP AIO 3180 printer that use to print great. I've only had it for about a month. In the past couple of days it only prints 2 lines of trash (symbols, lines, & such) & then spits the page out. I have uninstalled & reinstall it a couple of times without joy. I've checked the ports, cables, etc. & everything appears fine. I'm using Windows XP. I have downloaded the driver only & will try uninstalling all of the software & installing only the driver to see if that helps.

Is this mainly a driver issue? Or could it be something has gotten screwed up with Windows & the USB ports?
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Question by:Blinkr
9 Comments
 
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Expert Comment

by:hladamjr
ID: 18884293
You definitely want to remove and replacethe drivers as step one. That typically is the major cause of your problem. If that appeasrs not to resolve the problem can you print from another workstation or PC to the printer. Is this a netwroked printer or a local one used by one PC only or is it a shared printer froma workstation.

Post your answers and we can take it from there.
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Expert Comment

by:michko
ID: 18884538
Uninstall the printer.  Shut down your pc, unhook your printer from your pc.  Turn off the printer and remove the power cord.  Turn your pc back on.  Download and run CCleaner (www.ccleaner.com), both it's cleanup program and registry cleaner.  Reboot.

Download and save the most recent drivers from HP.

Re-install the print following your original manufacturer's installation instructions and using the current drivers you just downloaded.

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Author Comment

by:Blinkr
ID: 18884582
Yes they have been using a networked printer while we are trying to resolve this problem. It prints fine. I am going to change the cable & try it before uninstalling & reinstalling.

Thanks!
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Expert Comment

by:nobus
ID: 18889324
as said, test the printer on another PC, to be sure it is ok
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Accepted Solution

by:
Blinkr earned 0 total points
ID: 18889800
Well I finally fixed it or it fixed itself. While checking its properties, I changed the port, ran a test page (that didn't work because it was the wrong port), & changed the port back to its USB port. After doing this, it started printing fine. The cable had already been changed without fixing the problem.

I have been having problems with the USB ports on some other devices. I wonder if there is something going on with the USB ports either hardware or software (Windows)??
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Expert Comment

by:nobus
ID: 18890379
well - usb is not the most stable protocol - so things do happen.  . . .
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Expert Comment

by:nobus
ID: 18896132
oke
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