Solved

incoming numbers on meridian option 11

Posted on 2007-04-10
9
1,706 Views
Last Modified: 2013-12-27
i have a meridian option 11 and we are moving to cisco call manager.  we are still using the meridian as the gateway to the pri lines, and before cutting over to the router i need to figure out what numbers are getting sent to which autoattendent mailboxes.  i have access to the voicemail system so i can figure all that out, but the voicemail system doesnt care what numbers come to it.  i am assuming that the meridian is what matches the number and forwards to the voicemail port.  is there a command that lists out all these numbers?
0
Comment
Question by:WMIF
  • 5
  • 4
9 Comments
 
LVL 4

Expert Comment

by:daniel8193
Comment Utility
Run a report on the voicemail telling you which mail boxes have how many messages in. Leave 5 or 10 new messages by calling a ddi your testing run the report again. The mail box with the new messages in should match the last 3 or 4 digits of the ddi... IF its been set up normally. If not at least you'll know which mailbox the dialed ddi goes to. Why are you going to a CISCO, what are you trying to do ? voice to email ?
0
 
LVL 22

Author Comment

by:WMIF
Comment Utility
we are going to ip phones because we know nothing about the old pbx and we pay a ton of money to a vendor every year for maintenance and update work.  we can manage the cisco system ourselves.

i know where the did lines are going to.  what i need to find out is what numbers are going to the auto-attendents.  i am figuring out the voicemail system pretty well, but it does not show what numbers get dialed into that call processor.  the pbx is what has to match those numbers and forward to the call processor on the pbx.  this phone system has been in the company for many many many years longer than i have been here and it was not documented well either.  i just need to find out all the numbers that we have going into the system so i can move them over to the cisco CCM.
0
 
LVL 4

Expert Comment

by:daniel8193
Comment Utility
every thing is coded to the amount of digits you recieve from the telephone exchange (CO) in the uk its generaly the last 6.  Speak to your Telecoms Line Provider and get the full DDI range including any other phone numbers presented as DDIs. You'll have to work from a process of elimation once you have a list of numbers you cant locate you can trace the programming to where the DDIs terminate. The comand for this is

POINTING A DDI TO DN

LD 97
REQ: PRT
Type: SUPL
SUPL: Enter
(not quite sure what this list means)

LD 49
REQ: PRT
IDC
Cust 0
DCNO Enter
(lists all DDI #s - If you scroll to top of page it will show the DCNO # which is the DDI table #.)

REQ: CHG
Type: IDC
Cust: 0
DCNO: 1 (is the table number)
IDGT: 415001
415001 (put in #) enter
IDGT: enter
REQ: ****
 
0
 
LVL 22

Author Comment

by:WMIF
Comment Utility
i keep seeing your DDI and thinking DID.  are you talking about direct inward dial to extensions?  i have 300 DID lines coming in, but i also have some 800 numbers, and local numbers that are not DID.  i am not really a telephone guy so i wanted to see if i am understanding the right language.

i will try the print commands, but im not going to do the chg yet.  i know that much. :)
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 22

Author Comment

by:WMIF
Comment Utility
i just ran the ld 97, and it gave me a bunch of stuff that doesnt make any sense to me right now.  the ld 49 did bring back familiar info though.  it showed 1 DCNO 399 going to 7000 which is the last 3 of the main local number and the voicemail pilot trigger for the auto-attendent.
0
 
LVL 4

Expert Comment

by:daniel8193
Comment Utility
DDI is Direct Dial In  - same thing

Just to get a picture in my head of where your at :-
& to make sure were on the same page  :-

ISDN
ISDN2  (2b+1d) & ISDN30  (30b+2d) have channels  (USA 24 )    you need to know how many channels you have .  ISDN30 is normally min of 8 channels

Down these channels will come the DDI / DID number  (Signalling info Info sent down DATA channels )
DDI's are normally given out in Blocks ( is this what you mean by 300 )  
___________________________________________________________

TO SEE HOME MANY ISDN 30 CHANNELS ARE ON A SYSTEM

LD 60
Stat enter
Shows the PRI channels and what is disabled or enabled

LD 96
Stat DCH
Shows the PRI loops i.e how many B channels are programmed, therefore how many 2 megs are live.

____________________________________________________________


By 800 numbers do you mean 'toll free'  in the uk these are 0800 ?

By Local numbers due you mean Normal phone numbers or "Non Geographic Numbers" (NGN) ?

Ok -  NGN & Toll Free / Free Phone  are assigned / Pointed to a DDI number by your provider.

800 xxxxx     ->      DDI     ->      Routing Table  ->  Destination

Let me know  if I'm on the right track
__________________________________________________________________

NOTE : -  DO A BACK UP

Option 11 – Backing up to PC – THIS CAN BE DONE OVER MODEM!!

LD 143
.xbk
info: (file name)
R>(up to transfer in tool bar, receive, then you get protocol option, select xmodem, create folder, name folder and it will start)


OPTION 11 – BACKING UP TO FLASH

LD 143
.upgrade
option 3 – utilities
option 2 – archive db
option 3
put card in slot a or b, when you put in the flash card the green LED should flash.  If not press the reset button this will do a warm reset if you do 3 times it is like pulling the power.  It will take 2 mins on warm reset and 5 on cold reset.  NOTE:  The system will automatically try and load from the PCMCIA like an floppy drive on PC if it see and exe file which is the system software it will load it.  If you also have a backup of the config on there you will have to upload the config by going in to the utilities above.


Option 11  – Restore db from file not PCMCIA – THIS CAN BE DONE OVER MODEM!!

LD 143
.xrt
R>(up to transfer in the task bar, send file, select file, protocol xmodem)  This may take upto 10 mins but will show you.  Then do a warm reset after restore.


OPTION 11

You must have a Scandisk.  Put in Slot A or B to backup.  Only format on system – hold down CTRL and type PDT – password 2tdp221 (max 128) or use the software that Nitin gave me.  Not XP and 2000 can create problems with these cards

PCMCIAformat a: (enter)
Exit

Backup Option to PCMCIA (make sure you have done EDO first to get config off RAM)
LD 143
Upgrade
Select Utilities (3)
(2)
(3)
name d/b (max 4 characters)

INSTALL DATABSE

Upgrade
Utilities (3)
Install archive d/b (3)

LD17
CHG, type: PWD, PWD2, enter (Sydney), name_option, yes/no (this allows LOGI_Space Admin 1
PWD:
PWD2: enter 2nd level pwd (Sydney)

PWD1 = Customer
PWD2 = Engineer
0
 
LVL 22

Author Comment

by:WMIF
Comment Utility
>>DDI's are normally given out in Blocks ( is this what you mean by 300 )

yes, that is what i mean.  we have 3xx, 5xx, 6xx.  i can easily track these down.


>>By 800 numbers do you mean 'toll free'  in the uk these are 0800 ?
>>By Local numbers due you mean Normal phone numbers or "Non Geographic Numbers" (NGN) ?

toll free here in the US is 1.800.xxx.xxxx and thats what i am referring to.  by local number i mean the area code that we have locally.  im not sure what NGN is, but our local number is 626.xxx.xxxx.  these numbers are on a different range from our DID numbers.

DID: 626.123.[3,5,6]xxx
non-DID: 800.456.4567, 626.789.7890

the non-DID numbers are what i really need to figure out.




here are the results of the commands:
ld 60
stat

TRK Loop1 - ENBL
CH 01 - IDLE DID 3VCE *
CH 02 - IDLE DID 3VCE *
CH 03 - IDLE DID 3VCE *
CH 04 - IDLE DID 3VCE *
CH 05 - IDLE DID 3VCE *
CH 06 - IDLE DID 3VCE *
CH 07 - IDLE DID 3VCE *
CH 08 - IDLE DID 3VCE *
CH 09 - IDLE DID 3VCE *
CH 10 - IDLE DID 3VCE *
CH 11 - IDLE DID 3VCE *
CH 12 - IDLE DID 3VCE *
CH 13 - IDLE DID 3VCE *
CH 14 - IDLE DID 3VCE *
CH 15 - IDLE DID 3VCE *
CH 16 - IDLE DID 3VCE *
CH 17 - IDLE DID 3VCE *
CH 18 - IDLE DID 3VCE *
CH 19 - IDLE DID 3VCE *
CH 20 - IDLE DID 3VCE *
CH 21 - IDLE DID 3VCE *
CH 22 - IDLE DID 3VCE *
CH 23 - IDLE DID 3VCE *
CH 24 - DCH 10

TRK Loop3 ENBL
CH 01 - IDLE DID 3VCE *
CH 02 - IDLE DID 3VCE *
CH 03 - IDLE DID 3VCE *
CH 04 - IDLE DID 3VCE *
CH 05 - IDLE DID 3VCE *
CH 06 - IDLE DID 3VCE *
CH 07 - IDLE DID 3VCE *
CH 08 - IDLE DID 3VCE *
CH 09 - IDLE DID 3VCE *
CH 10 - IDLE DID 3VCE *
CH 11 - IDLE DID 3VCE *
CH 12 - IDLE DID 3VCE *
CH 13 - IDLE DID 3VCE *
CH 14 - IDLE DID 3VCE *
CH 15 - IDLE DID 3VCE *
CH 16 - IDLE DID 3VCE *
CH 17 - IDLE DID 3VCE *
CH 18 - IDLE DID 3VCE *
CH 19 - IDLE DID 3VCE *
CH 20 - IDLE DID 3VCE *
CH 21 - IDLE DID 3VCE *
CH 22 - IDLE DID 3VCE *
CH 23 - IDLE DID 3VCE *
CH 24 - DCH 3

TRK Loop9 ENBL
CH 01 - IDLE TIE 3VCE *
CH 02 - IDLE TIE 3VCE *
CH 03 - IDLE TIE 3VCE *
CH 04 - IDLE TIE 3VCE *
CH 05 - IDLE TIE 3VCE *
CH 06 - IDLE TIE 3VCE *
CH 07 - IDLE TIE 3VCE *
CH 08 - IDLE TIE 3VCE *
CH 09 - IDLE TIE 3VCE *
CH 10 - IDLE TIE 3VCE *
CH 11 - IDLE TIE 3VCE *
CH 12 - IDLE TIE 3VCE *
CH 13 - IDLE TIE 3VCE *
CH 14 - IDLE TIE 3VCE *
CH 15 - IDLE TIE 3VCE *
CH 16 - IDLE TIE 3VCE *
CH 17 - IDLE TIE 3VCE *
CH 18 - IDLE TIE 3VCE *
CH 19 - IDLE TIE 3VCE *
CH 20 - IDLE TIE 3VCE *
CH 21 - IDLE TIE 3VCE *
CH 22 - IDLE TIE 3VCE *
CH 23 - IDLE TIE 3VCE *
CH 24 - IDLE TIE 3VCE *

ld 96
stat DCH

DCH 03 : OPER EST ACTV AUTO DES : CISCO
DCH 10 : OPER EST ACTV AUTO DES : DCH10



the DCH3 must be the T1 card that connects to my cisco router.  we are using that to be able to call users from each system back and forth.
0
 
LVL 4

Accepted Solution

by:
daniel8193 earned 500 total points
Comment Utility
US terminology and CO delivery is a little diffrent - and the ISDN is diffrent too
so see if this ties in with what you have

DID: 626.123.[3,5,6]xxx  - ok

non-DID: 800.456.4567,     These can be delivered in difrent ways -
1)   Over layed on to a DDI / Local Number
2)   Sent as the Last 6 digits (UK)  564567   as a single DDI /DID  ( Does Not Have to Be 6 Digits 5,4,3)

Local  626.789.7890                    
These can be delivered in difrent ways -

1)   As Old Style Analouge Lines ( Original telephone numbers over Old Style Analouge Lines was the usual way of working, with the introduction of ISDN some phone numbers could not be PORTED over to ISDN and so were left as analouge to back up the isdn.)  

2)   Sent as the Last 6 digits (UK)  89789   as a single DDI /DID   ( Does Not Have to Be 6 Digits 5,4,3)

3)   Or ISDN Channels Deadicated to a number  

You Phone Line Provider should be able to help with this  ( Look at your Phone Bill )
0
 
LVL 22

Author Comment

by:WMIF
Comment Utility
ill get with accounting and see about finding that bill then.  thanks for the help.
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

In my office we had 10 Cisco 7940G IP phones that were useless as they were showing PROTOCOL APPLICATION INVALID when started. I searched through Google and worked for a week continuously on those phones, and finally got them working. This is a di…
This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now