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Vista and DVD+R DL

Posted on 2007-04-10
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Last Modified: 2008-01-09
I am having a problem with DVD+R DL media with a HP m7480n Computer with Windows Vista Installed. I am using a Lightscribe Super Multi DVD writer. The problem is that I have brand new blank discs (DVD+R DL), but when I put the discs in the drive Windows, Nero, CloneCD, and MagicIso all claim that there is no disc in the drive. Then after hours of mucking around with it I went to sleep, woke up and it worked I was able to burn the DVDs. But after the Burn Process failed I bought new DVDs and theyre not being recognized anymore.
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Question by:seanmccully
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by:PCBONEZ
ID: 18888933
It sounds like the old UpperFilters/LowerFilters issue.
[It's been a problem since Win98 and it's now 2007 so in 9 years Microsoft has not fixed the problem. - Go figger....]

You need to go into the registry and delete the UpperFilters and LowerFilters associated with the DVD drive.
[This actually fixes several different problems including the "no disc in the drive" problem so don't pay much attention to the problem in the link, read the solution instructions.]
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
Also note these instructions are for XP.
In Vista the key is probably NOT "{4D36E965-E325-11CE-BFC1-08002BE10318}" as it is in XP.
So to find the key, modify those instructions as such:
... ~Search~ the registry for "UpperFilters"
... Many things have UpperFilters so MAKE SURE the key you are in is for the DVD drive. - If not then 'search again' or 'find next' (however it's worded...) to the next key with UpperFilters until you find the DVD drive's entry.
... When you find the UpperFilters for the DVD drive delete the UpperFilters entry.
--- The LowerFilters should be in the same place. Delete them too.
... Exit the registry editor.
... Reboot and try the drive again.
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by:seanmccully
ID: 18891390
I deleted both the UpperFilters, and the LowerFilters for the DVD drive but it still is not reading the discs in the drive. Please Help. Could it be the DVD drive itself?
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by:PCBONEZ
ID: 18894485
Okay:

Yes the drive could be bad but we aren't that far along yet.
Optical Burners (CD and/or DVD) can occationally be 'picky' about the blank media you use in them.

Tell us what the actual drive is (make and model number,, you gave us a 'model line' not a 'model number') and tell us what brand and (model? part number? speed?) the blank media you are using is.

Have you tried other brands of media?

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by:PCBONEZ
ID: 18894830
You are using Vista which hasn't been out long enough yet for people to solve all the problems. With Microsoft OS's it's usually better to wait a year or two before upgrading. That lets the fixes to the problems created by the first round of fixes all get worked out by someone else.

Here are some HP doc's in the ball park of your problem.
Vista is not shown but most of them probably apply to Vista as well.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07146&lc=en&cc=us&dlc=en&product=1843653&lang=en

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00365280&lc=en&cc=us&dlc=en&product=1843653&lang=en

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00365278&lc=en&cc=us&dlc=en&product=1843653&lang=en

If you read down on this one it shows what kinds of media that 'should' work with your drive. (Although the BRAND of media can matter to a given drive.)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00619311&lc=en&cc=us&dlc=en&product=1843653&lang=en
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by:seanmccully
ID: 18895180
I am going through the HP articles now and will let you know if they work,
As much information as I can gather about :

DVD Writer
"Lightscribe DVD Multi Recorder R DL" - DVD Faceplate
"HL-DT-ST DVDRRW GSA-H20L ATA Device" - From device manager

Discs
Memorex Dual Layer DVD+R DL 8.5gb 2.4x
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by:PCBONEZ
ID: 18895569
That's an Hitachi-LG (brand) GSA-H20L (model number)
The "HL-DT-ST DVDRRW" is basically a code for the manufacturer and drive type.

HP has a firmware update out for that one for another reason, but, you should have it installed to avoid the other problem and it may help with your current problem to boot.
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=pv-45140-1&jumpid=reg_R1002_USEN

In my experience the first firmware version on Hitachi-LG *OEM* drives (OEM is as in sold to HP, eMachine, Gateway, Dell, or whoever for installation into complete systems) is usually crap and should be updated as soon as a new version comes out.. [I just fixed a Hitachi-LG OEM DVD (player) / CD Burner  that wouldn't play DVD's with the original firmware,,, updated the firmware,,, works fine now.]

LG may also have an updated firmware for Vista.
I shall look a little..

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PCBONEZ earned 125 total points
ID: 18895714
LG has a version 1.02 firmware that is said to improve Vista support but they also have a disclaimer saying to use the OEM'er's firmware on OEM drives.
ah,,, That's mostly a liability issue between LG and HP. 'In this case' the hardware is identical and it really doesn't care who sold it to you or where you'd go for warranty issues if need be. Either firmware will work but if you end up needing to send it back to HP the LG firmware will void your warranty. (And LG won't cover it because HP sold you the drive.)

If you look at the fixes:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=pv-45140-1&lang=en&cc=US&idx=1&mode=4&

It says it also:
"Improves compatibility with DVD -R DL, DVD+RW, DVD-RAM and LightScribe media." -and- "Improves disc-writing strategies."
.... in addition to fixing their 'main issue' for data restoration.
It's dated Nov 2006 so it's fairly new.

I would try HP's firmware first and see if there's any improvement.
If that doesn't work then consider LG's firmware but realize you may no longer have a warranty on the drive (or possibly the system.)

The specs for the drive are:
Read Speed 16x (DVD), 48x (CD)  
Write Speed 48x (CD), 16x (DVD+R), 16x (DVD-R), 8x (DVD+R DL), 4x (DVD-R DL)  
ReWrite Speed 32x (CD-RW), 8x (DVD+RW), 6x (DVD-RW), 5x (DVD-RAM)
~~~ The media you have ~should~ be fine with it.

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by:PCBONEZ
ID: 18895817
Memorex Dual Layer DVD+R DL 8.5gb 2.4x
... is a.k.a. ...
Memorex DVD+R9 2.4x
It's manufactured by RITEK (model number D01-001)

I found another complaint where your model drive does not like it.
I know this is incomplete (new) but it might help some:
http://www.kompatible-rohlinge.de/index.php?language=en&action=ausgabe&bid=458

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by:seanmccully
ID: 18897932
I tried the update firmware but it wont install (I assume cause its for XP), and gives error message Model not installed in system.
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by:seanmccully
ID: 18897960
I will try to find another brand of blank DVD discs, to see if that makes a difference and let you know.
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by:seanmccully
ID: 18902569
I bought Verbatim DVD+R DL 8x discs and still no avail. The link you poster to the compatible discs lists Verbatim DVD+R DL 4x as being compatible. Do you think the diff between 8x and 4x makes a difference?
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Expert Comment

by:PCBONEZ
ID: 18908515
It could make a difference if you and this other person are using different versions of the firmware.

Which firmware gave the error? The HP or the LG?
If one won't go then try the other. (It may be that your HP got the retail version of the drive instead of the OEM version.)

Can you (do you have the capability) to temporarily install the drive into an XP system to flash the firmware?

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by:seanmccully
ID: 18908571
Thats a good idea, but I dont unless I took it to best buy and had them do it. I think I am going to just buy a new DVD writer theyre only $30-$40 and Ive already spent more then that on blank DVDs sooo........
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by:PCBONEZ
ID: 18910028
If you are going to replace the drive then do a google search on the model you plan on buying. That way if anyone has had any problems with it you can move on to another model. Usually you only need to enter the model number in the search screen.
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by:seanmccully
ID: 18911899
This boils down to my current DVD writer not being Vista compatible, I bought a new Samsung DVD writer and everything work perfectly.
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Expert Comment

by:PCBONEZ
ID: 18912194
I look at it the other way around.

Vista is not compatible with industry standard hardware.

~ The hardware was there and standardized first.~~~

This is going to become a common story over the next year or so.

PCBONEZ

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