BES account redirection gets disabled

Hi

We have the problem at hand that when user a switches BB device his BES account redirection gets disabled on the BES. Has anyone experienced this before? It's causing an issue for us!
Thanks
LVL 3
kam_ukAsked:
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Gary CutriData & Communications SpecialistCommented:
Are they using Desktop Manager to activate the handhelds? If they are it is possible that Desktop Manager has been set to disable redirection.  
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SysExpertCommented:
I agree.

Also, by default, while the BB device is connected to the computer running  Desktop manager, the redirection is OFF, and is turned on after they disconect the USB cable.

I hope this helps !
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kam_ukAuthor Commented:
Hi

Thanks for the replies, but we are not using Desktop Manager to activate the handheld - this is done wirelessly.

Any ideas?

Cheers
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SysExpertCommented:
WHat version of BES ?

Are you removing the person and adding them back in as part of switching to a new BB device ?

Does activation complete ?

I hope this helps !
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kam_ukAuthor Commented:
BES 4.1

We are just switching the device he is using and then activating the new one...the activation completes, but no mails are sent because redirection becomes disabled for his account on the BES- we have to manually turn it on....and we don't have this problem with any other user.

Any ideas?
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kam_ukAuthor Commented:
Anyone have any ideas?
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SysExpertCommented:
1) make sure you have the latest BES updates and patches.

2) If that does not resolve it, it is time to contact RIM support.

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