Cannot print bold

Hello Experts,

We are currently using this font here at work. You can bold text in programs such as excel and word however when you try and print them the bold will not show up. I have tried reinstalling the font and it doesn't help, I am told it used to be able to print bold fine. Has anyone seen anything like this before?
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ChristophermageeAsked:
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lherrouCommented:
Christophermagee,

What's the font that you are using?  What files are associated with it in your /windows/fonts folder?

There are two ways to make a font "bold". One is when the font has a "bold" version designed with specially adjusted versions of the characters, so that they retain the proportions and flow when displayed or printed. This usually means separate font files for the bold and bold-italic versions. The other is by "bolding" which is when the software and/or Operating System take a non-bold font and tweak it to look bolder. This uses the regular font file and just fattens the characters. It may be that your bold font file has been accidentally deleted or has become corrupted, so it looks fine on screen because Word or Excel is "Bolding" the font, but when you try to print, the bold font file is not available, so it only prints regular text. You might try printing something which is both bold and italics, and see if that prints.

Cheers,
LHerrou

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ChristophermageeAuthor Commented:
Hello,

Sorry for the late reply, work sent me interstate for awhile.

We are using Helvetica Neue Light and Helvetica Neue Light Ext. There is a Helvetica Neue Bold font file in the directory.  I have tried the font on my computer and it prints bold fine and have reinstalled using the same font on their computer.  

On their computer if i print bold and italics the italics show however the bold does not.


Thanks
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lherrouCommented:
Hmm, I am going to have to think about that one. What Operating System are you using?

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ChristophermageeAuthor Commented:
We are using Windows XP,  It really is a strange problem.

Thank you
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lherrouCommented:
Ok, next question... can you try printing on a different printer (or have you tried already)? If so, what is the result?
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ChristophermageeAuthor Commented:
I just tried it on another printer, the bold works.
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lherrouCommented:
OK, then it's a printer issue, not a font one. What's the printer it won't work on?
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ChristophermageeAuthor Commented:
HP CLJ 3700N
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lherrouCommented:
Well, in general LaserJet printers have a set of built-in (printer-resident) fonts, which are normally selected via font selection sequences. The font you are trying to print is NOT a printer-resident fonts for your printer, and so the only way to use it is for the application/printer driver combination to download the PCL equivalent of the selected TrueType font - and we've already established that you have a working TTF version of the Bold version of the font.

Since you are only getting the regular version, possible reasons for the problem would be either that the Bold version is corrupted or low quality (does not follow the TTF specs), OR there is a driver bug (the driver is not generating the equivalent PCL format and sending it correctly to the printer). Given the font (I am presuming you purchased your Helvetica Neue from a reputable font reseller or direct from Linotype or Monotype) and the other exploration we've done of it, I lean towards the latter. You can try downloading and installing the latest version of the printer driver from the HP site, and see if that helps.
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lherrouCommented:
Just checking in, were you able to resolve this?
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ChristophermageeAuthor Commented:
Thank you for your help, Sorry for the delay i have been caught up with a few other things lately.  Yes it appears to be resolved.

Regards

Chris
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