Solved

Cannot print bold

Posted on 2007-04-10
11
1,844 Views
Last Modified: 2012-09-25
Hello Experts,

We are currently using this font here at work. You can bold text in programs such as excel and word however when you try and print them the bold will not show up. I have tried reinstalling the font and it doesn't help, I am told it used to be able to print bold fine. Has anyone seen anything like this before?
0
Comment
Question by:Christophermagee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 38

Expert Comment

by:lherrou
ID: 18889614
Christophermagee,

What's the font that you are using?  What files are associated with it in your /windows/fonts folder?

There are two ways to make a font "bold". One is when the font has a "bold" version designed with specially adjusted versions of the characters, so that they retain the proportions and flow when displayed or printed. This usually means separate font files for the bold and bold-italic versions. The other is by "bolding" which is when the software and/or Operating System take a non-bold font and tweak it to look bolder. This uses the regular font file and just fattens the characters. It may be that your bold font file has been accidentally deleted or has become corrupted, so it looks fine on screen because Word or Excel is "Bolding" the font, but when you try to print, the bold font file is not available, so it only prints regular text. You might try printing something which is both bold and italics, and see if that prints.

Cheers,
LHerrou

0
 
LVL 5

Author Comment

by:Christophermagee
ID: 18922594
Hello,

Sorry for the late reply, work sent me interstate for awhile.

We are using Helvetica Neue Light and Helvetica Neue Light Ext. There is a Helvetica Neue Bold font file in the directory.  I have tried the font on my computer and it prints bold fine and have reinstalled using the same font on their computer.  

On their computer if i print bold and italics the italics show however the bold does not.


Thanks
0
 
LVL 38

Expert Comment

by:lherrou
ID: 18924834
Hmm, I am going to have to think about that one. What Operating System are you using?

0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 5

Author Comment

by:Christophermagee
ID: 18928255
We are using Windows XP,  It really is a strange problem.

Thank you
0
 
LVL 38

Expert Comment

by:lherrou
ID: 18928369
Ok, next question... can you try printing on a different printer (or have you tried already)? If so, what is the result?
0
 
LVL 5

Author Comment

by:Christophermagee
ID: 18956247
I just tried it on another printer, the bold works.
0
 
LVL 38

Expert Comment

by:lherrou
ID: 18957535
OK, then it's a printer issue, not a font one. What's the printer it won't work on?
0
 
LVL 5

Author Comment

by:Christophermagee
ID: 18962140
HP CLJ 3700N
0
 
LVL 38

Accepted Solution

by:
lherrou earned 500 total points
ID: 18965644
Well, in general LaserJet printers have a set of built-in (printer-resident) fonts, which are normally selected via font selection sequences. The font you are trying to print is NOT a printer-resident fonts for your printer, and so the only way to use it is for the application/printer driver combination to download the PCL equivalent of the selected TrueType font - and we've already established that you have a working TTF version of the Bold version of the font.

Since you are only getting the regular version, possible reasons for the problem would be either that the Bold version is corrupted or low quality (does not follow the TTF specs), OR there is a driver bug (the driver is not generating the equivalent PCL format and sending it correctly to the printer). Given the font (I am presuming you purchased your Helvetica Neue from a reputable font reseller or direct from Linotype or Monotype) and the other exploration we've done of it, I lean towards the latter. You can try downloading and installing the latest version of the printer driver from the HP site, and see if that helps.
0
 
LVL 38

Expert Comment

by:lherrou
ID: 19032663
Just checking in, were you able to resolve this?
0
 
LVL 5

Author Comment

by:Christophermagee
ID: 19040510
Thank you for your help, Sorry for the delay i have been caught up with a few other things lately.  Yes it appears to be resolved.

Regards

Chris
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Part Two of the two-part Q&A series with MalwareTech.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question