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USB PnP error with Acer TM 3022 notebook

Posted on 2007-04-10
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Last Modified: 2013-12-01
I have an Epson AccuLaser 900 & it stopped printing from my Acer TM 3022 notebook. Others can print on the laser printer. I get an USB PnP error. The print job just disappears in Nirwana.
I guess I need to find out how to reinstall the USB PnP drivers.
Uninstalling the USB drivers in Device Manager & restarting the notebook did not fix the problem.
I cannot uninstall the USB-port under the Epson printer installation.
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Question by:MaGra59
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27 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 18888172
did you test if the usb still works for other devices? mouse, flash stick ?
any errors in device manager ?
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Author Comment

by:MaGra59
ID: 18888625
No problem with USB mouse, USB-RAM-stick, external USB HDD.
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Author Comment

by:MaGra59
ID: 18888633
No error or '!' in Device Manager.
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LVL 92

Expert Comment

by:nobus
ID: 18890250
try uninstall / reinstall of the printer completely
0
 

Author Comment

by:MaGra59
ID: 18891530
I re-installed the printer already a few times. I think it has something todo with the USB port / USB driver.
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LVL 4

Expert Comment

by:cheesygit182
ID: 18892809
"I get an USB PnP error"
What error exactly?

~cheesygit182
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Author Comment

by:MaGra59
ID: 18896060
Actually I do not get this error anymore - but I got an 'USB PnP' & a 'PnP extention' error as the problem started a couple weeks ago.
At the moment it just prints to no-where  )-;
0
 

Author Comment

by:MaGra59
ID: 18932810
Hi, does nobody has a solution to my problem?
I still cannot print from my laptop even I do not get the first error message anymore.
0
 
LVL 92

Expert Comment

by:nobus
ID: 18932983
well, it is difficult for us to help you, since you don't &nswer to the questions, like "What error exactly? "
now - what usb do you have on the laptop? usb1 or 2 ?
and what does the printer need ?
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Author Comment

by:MaGra59
ID: 18934728
usb 2 is installed & that works for the Epson AccuLaser C900 just fine.

There is no error message at all anymore - the print job just ends in Nirwana  (-;

So, let me ask the question differnent: If the problem comes from (in 'Add Printer') installed USB Port - how do I re-install an USB port (under properties of EPSON AL C900 Advanced)  again? I cannot even delete this 'virtuell USB printer port' in Windows.
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LVL 4

Expert Comment

by:cheesygit182
ID: 18935104
I would stay away from Microsoft Windows's "Add Printer" function. It does more harm than good.
I suggest that you completely uninstall the printer(that is, plug it in, open device manager, right click anything that mentions epson and click uninstall), unplug it, download/install these drivers:
http://69.93.131.34/mirror0/getfile.php/epson19046eu.exe?tried=%0Aplanet_4%0A%0Aplanet_0%0A&did=487199&source_url=&lfile=epson19046eu.exe&time=1176929097&auth=91e6a0571ae7be87e15ee335d8fedd55&file=epson19046eu.exe

Once installed successfully (post any problems here), plug in the printer and try to print something from Notepad (Start>Programs>Accessories>Notepad). If Notepad can't find any printers, or you click "Print" and nothing happens, say so here and I will guide you through adding the printer "properly" through windows.

If after everything you can't get anything to print from windows, I suggest you download and burn a "Knoppix" linux CD from here: http://tinyurl.com/y7llhh. You can boot your computer from this CD and try printing something from linux using the CUPS server. (if this makes no sense - basically this is to test that your printer actually works by printing something from linux.(linux is another operating system, like windows but better))

~cheesygit182

P.S - sorry, the reason we weren't very helpful was that your original question was titled "USB PnP error" so we were expecting to find an error message which we could analyze (and google).

As for "uninstalling your USB port - it isn't as simple as that. USB ports are built into the laptop, so are not "Plug and Play(PnP)". Therefore the drivers for the USB hardware are hard-coded into windows. You cannot uninstall them.
The reason people were asking about USB1/2 is that sometimes with your model of laptop, windows mistakes USB2 ports for USB1 ports, and loads the wrong drivers, causing the USB devices like printers etc to malfunction...
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LVL 92

Expert Comment

by:nobus
ID: 18937104
the only way for updating the usb driver, is updating the chipset driver for the mobo, or downloading the specific usb driver for it (if it exists)
since you say : others can print to it, is it connected on a network, or on your laptop ?
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LVL 4

Expert Comment

by:cheesygit182
ID: 18940210
As nobus said, the only way to change your USB firmware/"drivers" is to update the motherboard BIOS.
You can find the current BIOS, along with a whole load of drivers for your specific model here:
http://support.acer-euro.com/drivers/notebook/tm_3020.html

To update the BIOS:
Download this zipped file: http://www.mediafire.com/?bvj0mqmnjmv
Download this BIOS file: http://www.mediafire.com/?2ycztnucjyz
Once downloaded, right click "WINFLASH.zip" and select "Extract all Files".
Click "Next", "Next", "Finish".
In the newly opened window, double-click "SETUP.EXE".
Run through the installation, accepting default options, and click "Finish" at the end.

Once installed, run the program (click Start>All Programs>Winphlash etc)
Click the "Browse" button next to the "Specify new BIOS file:" box.
Select the file "AcerTravelMate3022BIOS.wph" that you downloaded earlier, and click "Open".
Click "Flash BIOS".
Done!

~cheesygit182
0
 
LVL 92

Expert Comment

by:nobus
ID: 18940416
i never said anything  about upgrading bios - it does even not address the problem, and i only suggest doing it as a LAST resource
please do not use my name to have people do things i did NOT say
0
 
LVL 4

Expert Comment

by:cheesygit182
ID: 18941083
oh, erm, sorry? what did you mean by "updating the chipset driver for the mobo" then?
I guess I misunderstood?
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LVL 92

Expert Comment

by:nobus
ID: 18944541
that is a driver update - totally different from BIOS
i suggest you get your terminology correct before replying    :-))
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Author Comment

by:MaGra59
ID: 18951242
Ceesygit182:
I just reinstalled the Epson printer through the setup program. The URL did not work, but I had the program already downloaded from earlier tries. There is no option to deinstall a printer from device manager. I uninstalled all occurances of Epson in 'Add / Remove Software'.
Same result again. I cannot even print a test page. The popup window just tells 'could not print document'.
0
 

Author Comment

by:MaGra59
ID: 18951245
How do I test a printer under Linux? I have a Knoppix CD available.
0
 
LVL 92

Expert Comment

by:nobus
ID: 18951354
did yoy update the chipset driver?
0
 
LVL 4

Expert Comment

by:cheesygit182
ID: 18951544
Normally, your printer would be easy to enable in knoppix, by following these instructions:
http://en.wikibooks.org/wiki/Knowing_Knoppix/Peripheral_devices

Unfortunately, though, the Aculaser C900 is one of the very few Epsons NOT supported "out-of-the-box"... hmmph. (http://www.linuxprinting.org/printer_list.cgi?make=Epson)

To use/test your specific printer from Knoppix Linux:
(you may want to print these instructions before attempting... hehe)

Download the firmware installer from here:
http://sourceforge.net/project/showfiles.php?group_id=124532&package_id=136094&release_id=501386
Save it in on your windows hard drive, and remember where it is.
Reboot your PC into Knoppix, making sure the printer is plugged in while it loads.
Once into KDE, right-click your windows "Hard Disk" on the left side of the desktop.
Select "Mount".
Right-click it again, select "Change read/write mode".
Click "Yes".
Open the hard disk. (click it)
Find the file you downloaded earlier. Right-click it and select "Extract">"Extract Here".
Click the new "alc900-cups-0.19.i386" folder, and press F4.
In the Konsole window(knoppix@knoppix:~$) type "./install.sh" and press enter.
If you want to read the release notes, read them. When you are finished, press "q".
Run through the installation, using common sense to guide you. (lol)
Once successfully installed, follow the "Printing" instructions here:
http://en.wikibooks.org/wiki/Knowing_Knoppix/Peripheral_devices

Hopefully, this will have printed out a test page - Job done!
If you have any problems, please let me know - I am very experienced with linux.

IF you manage to print something from Knoppix, it rules out BIOS problems, Chipset drivers, and damaged hardware. Then, the only problem is windows. Try re-downloading/installing the printer drivers from here:
http://esupport.epson-europe.com/FileDownload.aspx?lng=en-EU&ID=19046&data=9FB7A43A56182413261E6F0C14991B4D16557886AAFF08AA724826AA44559A77

Anyway, if (after trying to re-install the drivers) you still cannot print, I suggest you "repair" windows from your installation cd. (if you still have it)...

Good Luck,
~cheesygit182
0
 

Author Comment

by:MaGra59
ID: 18984195
nobus:
Yes, I updated the Chipset driver. It did not make a difference  ))-:

Ceesygit182:
The Linux thing just sounds too complicated. I started with my SuSE 10.x installation in Admin mode & it just gave too many problems to run './install.sh'. So, I just gave up, because I do not want to install the printer in Linux ..
0
 
LVL 4

Expert Comment

by:cheesygit182
ID: 18984632
oh... trouble is, I don't know if it is a problem with windows, or with the printer...

If it is with windows(most likely), do a "repair" from the Windows XP installation CD.
That is:
1) Restart your PC with the XP disk in the drive. Press any key to boot from the CD.
2) At the Setup Screen press the Enter Key. Press F8 at the licensing agreement.
3) Press "R" to do a repair install.
4) Go and have a very long cup of coffee for about 30 minutes.
5) Come back to your PC, and hopefully your desktop will appear as normal!
6) Remove the CD, and connect to the internet to re-download all of the Microsoft updates... *yawn*

Then, try to reinstall the drivers for your printer.
*hopefully* - *use* your printer!

~cheesygit182

P.S - if you manage to "repair" windows, and the printer STILL doesn't print, test the printer from somebody else's PC. Make SURE it works before replying.
0
 

Author Comment

by:MaGra59
ID: 18984754
Hi guess,

it works again (-:

What I did:
I found an old CD for the installation of an external HDD and installed U2v2_03.exe.
Any idea why that fixed the problem?
In DeviceManager I can see now in section USB-Controller USB-PrinterSupport. I am not sure if I saw that before.
0
 
LVL 4

Expert Comment

by:cheesygit182
ID: 18984799
erm, could you clarify "I found an old CD for the installation of an external HDD and installed U2v2_03.exe." a bit please?

Like - what make/model hard drive, what exactly is "U2v2_03.exe" supposed to do? Or, precisely, what DID it appear to do?

Kinda wondering if that "U2v2_03.exe" had anything to do with it at all? or if it was more of a coincidence?!
lol, what the heck it's working now!

~cheesygit182

0
 

Author Comment

by:MaGra59
ID: 18987074
It was a Samsung USB HDD I bought a couple years ago.

My feeling was, that the problem had something to do with USB, so I search for USB programs / tools etc. - and somehow it worked  (-;

Thanks for your help.
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