<div>
Ended up installing a newer version of office to fix the problem
</div>


Ended up installing a newer version of office to fix the problem

<div>
It appears this happens when you have Internet Explorer 7 and Outlook 98 installed. <br />
We had repeatable crashes whenever trying to reply to an html email. <br />
We narrowed it down to XP + Outlook98 first, then found everything worked until IE7 was applied via update. Recommend ditching Outlook 98 altogether, as it's ancient. You can have a better email client for free, if Office upgrade sounds too steep.<br />

</div>


It appears this happens when you have Internet Explorer 7 and Outlook 98 installed.
We had repeatable crashes whenever trying to reply to an html email.
We narrowed it down to XP + Outlook98 first, then found everything worked until IE7 was applied via update. Recommend ditching Outlook 98 altogether, as it's ancient. You can have a better email client for free, if Office upgrade sounds too steep.


<div>
<div class="content wysiwyg-content">
I have a client running Outlook 98 on Windows XP SP2. &nbsp;Sometimes, when he tries to reply or forward an email, Outlook crashes. &nbsp;As far as I can tell, it only happens with some HTML messages, but no plain text messages.<br />
<br />
I have tried creating a new PST file and importing all the emails from the old PST file but it doesn't seem to have helped.<br />
<br />
They no longer have their Outlook 98 CD, so I can't re-install the software.<br />
<br />
Trev
</div>
</div>


I have a client running Outlook 98 on Windows XP SP2.  Sometimes, when he tries to reply or forward an email, Outlook crashes.  As far as I can tell, it only happens with some HTML messages, but no plain text messages.

I have tried creating a new PST file and importing all the emails from the old PST file but it doesn't seem to have helped.

They no longer have their Outlook 98 CD, so I can't re-install the software.

Trev

Outlook 98 Crashes Opening Some HTML Emails

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.

Email Software

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.