Waqas80
asked on
Citrix Web Interface 4.5 Application Hangs
I have a Citrix Presentation Server 4.5 . When i use the Web interface i get to the point where it says connected and it says it is starting my application. It then hangs and disspears after a while. This is a problem internally and externally, all the ports are open. Is there configuratio issues please advise
Carl Webster
What error(s) are you getting in the event logs?
ASKER
I do not get any info in the event logs
What i have found is when i change the address transalation in citrix web interface to go direct internally It works (Internally)
When changed back you are able to log in to the web interface able to see published applications , when you launch an application it establishes connection as i am able to see the ica connection, but then hangs on checking credentiels and dissaperas after a short while.
I am also unable to save the application ica file as it points to launcher.aspx and does not allow me to download
What i have found is when i change the address transalation in citrix web interface to go direct internally It works (Internally)
When changed back you are able to log in to the web interface able to see published applications , when you launch an application it establishes connection as i am able to see the ica connection, but then hangs on checking credentiels and dissaperas after a short while.
I am also unable to save the application ica file as it points to launcher.aspx and does not allow me to download
What are your DMZ settings?
Do you have:
default=translated
10.0.0.0 = direct (assuming your local lan is a 10. network)
Do you have:
default=translated
10.0.0.0 = direct (assuming your local lan is a 10. network)
ASKER
yes that is how my DMZ is setup
The only time I have seen the inability to save the launch.ica file is when the firewall is not setup properly. What firewall are you using ? BTW, I am NOT a firewall person. So I may not be able to help you with specific configuration issues.
ASKER
Firewall is ISA , The major issue is where it does not go further and launch the application ,. The ica connection/session is established and it even registers in ACM but it hangs on checking credentils for while before it dissapears without an error.
I have checkd the firewall and we have policys permitting traffic on them ports.
I can establish a telnet to the server on port 1494
Culd this be due to proxy settings or any other configuration issues which i am over looking
I have checkd the firewall and we have policys permitting traffic on them ports.
I can establish a telnet to the server on port 1494
Culd this be due to proxy settings or any other configuration issues which i am over looking
That is possible but I can'r even spell ISA! :)
You may need to put wireshark or another protocal analyzer out there and see what is happening.
http://www.wireshark.org/
You may need to put wireshark or another protocal analyzer out there and see what is happening.
http://www.wireshark.org/
ASKER
Ha I hate firewlls but its a fact of life we are faced with
Could it be due to the xml port ? i changed it from 80 so it wouldnt conflict with HTTP
Could it be due to the xml port ? i changed it from 80 so it wouldnt conflict with HTTP
Server 2003 or Windows 2000?
ASKER
server 2003
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ASKER
All done and as described
The scenario is internally the program N agent works fine , The web interface internally works fine if the DMZ has a direct rule specified, but that fires up an error externally that there is no citrix server specified. it does not allow me to move up in priority. If that rule is taken out an i run as normal then i get the first problem of chekcing credentiels
I can telnet to all ports 1494 2598, etc i understand that it is not sending back the ica packets? could that be so as it successfully establishes the session ?
The scenario is internally the program N agent works fine , The web interface internally works fine if the DMZ has a direct rule specified, but that fires up an error externally that there is no citrix server specified. it does not allow me to move up in priority. If that rule is taken out an i run as normal then i get the first problem of chekcing credentiels
I can telnet to all ports 1494 2598, etc i understand that it is not sending back the ica packets? could that be so as it successfully establishes the session ?
"it does not allow me to move up in priority"
What is "it"?
What is "it"?
ASKER
in dmz settings where you specify rules , an option is avaible for moving up and down the order but in my instance evreything is above default and cannot be modfied
I have always had to manually change them when there is only 2. Click on the default one and change it to "Default - Translated" and then change the other to be "Direct and pointing to your local lan IP scheme"
ASKER
Changed , i jsut do not know where to look next evreything seems right in citrix , jsut hitting that last hurdle where cannot finsih loading the application , HELP