PIXADMIN
asked on
Blackberry w/MS Exchange 2003 - Inbox subfolders
We are running a Blackberry mail system for Cingular Blackberry's in conjunction with Micorsoft Exchange Server 2003 at present we have no issue with configuring the Blackberry software to read user's inbox's however we have an issue where a user has subfolders under their inbox's which we would like to have the Blackberry download messages for as well. Can someone provide assistance on this?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I just found this solution...
If rules in Outlook redirect messages to other folders within your Exchange mailbox, you can view or not view those folders by following the instructions below:
1. In Messages Options on your handheld, click Email Settings
2. Click the trackwheel
3. Click Folder Redirector
4. Select or de-select check-boxes next to necessary folders
5. Click the trackwheel.
If you would like to force your Blackberry device to receive messages in those folders, you will need to move them out in Outlook and then copy them back in. During the Enterprise activation it will only synchronize Inbox and Sent Items by default, so you have to manually force messages to sync after you have enabled Folder Redirection.
Which worked..
If rules in Outlook redirect messages to other folders within your Exchange mailbox, you can view or not view those folders by following the instructions below:
1. In Messages Options on your handheld, click Email Settings
2. Click the trackwheel
3. Click Folder Redirector
4. Select or de-select check-boxes next to necessary folders
5. Click the trackwheel.
If you would like to force your Blackberry device to receive messages in those folders, you will need to move them out in Outlook and then copy them back in. During the Enterprise activation it will only synchronize Inbox and Sent Items by default, so you have to manually force messages to sync after you have enabled Folder Redirection.
Which worked..
Those are the steps I just posted 8 minutes earlier :)
You can also set it from the Blackberry Enterprise server. (so you don't have to visit each user)
1) Select the user from Blackberry Manager
2) Click on Service Access
3) Click on Choose Folders for Redirection
1) Select the user from Blackberry Manager
2) Click on Service Access
3) Click on Choose Folders for Redirection
Billy