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Runtime error pasting from word 2003

Posted on 2007-04-11
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512 Views
Last Modified: 2013-12-08
On WINXP, Office 2003, SAP R3(not certain about the GUI version)......
When pasting long text from Word in SAP user receives:
"Microsoft Visual C++ Runtime Library
Program c:\program files\microsoft office\office11\winword.exe
abnormal program termination"
After clicking "OK" on the error, all instances of Word proceed to shut down.
She gets this error on any machine she logs into.  I have tried removing the sapscriptwordtemplate.dot and normal.dot templates from the user's roaming profile no result.
Thanks in advance!
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Question by:martinel_12
15 Comments
 
LVL 76

Expert Comment

by:GrahamSkan
ID: 18890535
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LVL 76

Expert Comment

by:GrahamSkan
ID: 18890560
Sorry. Ignore that. I missed the fact that it happens on more than one machine.
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Author Comment

by:martinel_12
ID: 18890619
Yeah, it's something in her roaming profile as other users are able to perform the same function without any issue.  I'm really trying to avoid rebuilding her r-profile so I thought I pick some brains here.  Thanks anyways...
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LVL 76

Expert Comment

by:GrahamSkan
ID: 18891680
It might still be worth having a look at some of the steps. I'm not very clued up about roaming profiles, but some of the steps are profile-dependent.  
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Author Comment

by:martinel_12
ID: 18893005
Looked at the startup folder as suggested by officearticles but didn't see anything there.  There's not too much there that will help me out with this issue.
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LVL 76

Expert Comment

by:GrahamSkan
ID: 18893550
I would suggest that the Normal.dot and the data key deletion be tried, at least.
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Author Comment

by:martinel_12
ID: 18897506
I did remove the old normal.dot.  How do I delete the data key?  I don't believe I saw that on the officearticle page.
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LVL 76

Expert Comment

by:GrahamSkan
ID: 18898507
It's:

Step 4. Dump the Windows Word registry key.

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Author Comment

by:martinel_12
ID: 18900942
There is an Adobe dll,  PDFMOfficeAddin.dll, that conflicts with the application. By renaming that dll and placing a dummy file in its place the applications no longer fail.  
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LVL 76

Expert Comment

by:GrahamSkan
ID: 18901044
That's useful information. Thank you on behalf of EE users, but I don't think that it helps us (in the Word area) to help you very much. You are now between Adobe and SAP. Of the two, I suspect that SAP is more likely to be responsive (smaller audience, hence a single user is more visible), so I suggest that you concentrate your efforts there.
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Author Comment

by:martinel_12
ID: 18905587
I would have never guessed Adobe would be causing the issue working with Word and SAP.  Though Adobe was the problem, this solution is relevant to Word since Word was the application that was crashing.  At lease would be the user's experience and most likely, Word crashing, would be in their query.
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Expert Comment

by:dev_kittu
ID: 18945676
first reintall the runtime libraris of VB and then install the ms-office pack , try this i had worked fine for me .
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