I am looking on some clarification as to when to use a resource mailbox or a public folder.
User puts in a ticket for a mailbox to be created so that email can be sent to it and several people on her team will be able to access it and read and respond to the emails in there. My first reaction to this is to use a public folder since you don't have to actually visit th users computers and add that second mailbox to their outlook. Plus "thought" that an actual mailbox takes up much more resources then a public folder.
I just don't know if I am doing the right thing, is creating lots and lots of resources ok to do or is public folder the way to go and why.