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Public folders vs. resource mailboxes

Posted on 2007-04-11
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I am looking on some clarification as to when to use a resource mailbox or a public folder.
Example:
User puts in a ticket for a mailbox to be created so that email can be sent to it and several people on her team will be able to access it and read and respond to the emails in there.  My first reaction to this is to use a public folder since you don't have to actually visit th users computers and add that second mailbox to their outlook.  Plus "thought" that an actual mailbox takes up much more resources then a public folder.

I just don't know if I am doing the right thing, is creating lots and lots of resources ok to do or is public folder the way to go and why.
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Question by:harpoon70
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tim_storey earned 750 total points
ID: 18890603
I would suggest going down the Public Folder route. That way you don't have to use another license and you cna route mail direct to the folder just by mail enabling it.
Then you can set the permissions on the folder so that it is available to those who need to "see" it.
Have you though of using distribution groups instead or is the reply to address important?
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by:harpoon70
ID: 18890740
Yes the reply to address is important in these circumstances. I totally agree with what your thought are on the PF route, and those are the reasons I have been going that way.
 My issue here is that I do not have all the priviledges necessary to create and manage the public folders. I can create them but need to send a ticket to corporate to have them mail enable it for me. I just realized that I cannot delete any public folder even if it is one that I created, I just tried to set "send as" permissions for a user and got access denied.  so with all these issues I just want to say "F, it" and create mailboxes which I have full rights to create and manage. but I just don't feel that mailboxes are the right thing to, so I guess I am looking for some more technical reasons why one is better than the other for the "Exchange environment" as a whole...  If there isn't much difference between using one over the other than I guess I will have no battle to fight and will just use mailboxes for these requests. just looking for some info to put in my arsenal for the battle to come..

Thanks alot for the help

Jeff
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