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Blackberry contacts

Posted on 2007-04-11
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Last Modified: 2008-09-07
We are running BES 4.1.2.25 doing wireless sync with Outlook 2003 to the Blackberry device.  One user has added a new contact in Outlook and it has not shown up on his BB contacts.  I tested a device with the same setup and the update was almost immediate. any ideas?
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Question by:samkaloli
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11 Comments
 
LVL 3

Expert Comment

by:Caoilte
ID: 18892091
BES can do odd things sometimes... have you tried re-activating the problem user ?
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LVL 63

Expert Comment

by:SysExpert
ID: 18892093
Is this user  using BB desktop manage also.

Is it plugged in ?

Has  he changed any of the redirect settings ?

I hope this helps !
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Author Comment

by:samkaloli
ID: 18893172
The user had used an under score in the name filed for a contact.  Once that was removed the update went through.
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LVL 63

Expert Comment

by:SysExpert
ID: 18893237
Glad to hear that this is resolved.

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LVL 12

Expert Comment

by:Donnie4572
ID: 18893300
I don't think that was the problem.
BES has no problems with sync of any contact that Outlook will accept. This includes underscore in the name field.
I think SysExpert was on the right track.
Strange things will happen when a user attempts to use both desktop and wireless redirection.
A user in a BES enviornment should not even install the desktop software.
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LVL 63

Expert Comment

by:SysExpert
ID: 18893386
> A user in a BES enviornment should not even install the desktop software.

I disagree. Some of the settings in the Desktop manager are very helpful, and most of my user have it installed with no issues.

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LVL 12

Expert Comment

by:Donnie4572
ID: 18893429
Installing it is not the problem. It is when they connect their handheld to the computer that the problems start.
I know of no settings that can be made from the desktop software that cannot be made from the handheld with the exception of which folders are to be syncronized and this should be left as default anyway.
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LVL 26

Expert Comment

by:Gary Cutri
ID: 18898316
"with the exception of which folders are to be syncronized"

This can be done from the handheld also. From your device open the "Messages" folder, press the trackwheel and select "Options" from the menu.  From "Options" go to "Email Settings" and then press the trackwheel and select "Folder Redirection", from the list that appears tick the folders you wish to redirect to your handheld.

"BES has no problems with sync of any contact that Outlook will accept"

That isn't correct.  For example contacts with no first or last name can cause issues, illegal characters can cause issues, certain groups can cause issues etc etc.


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LVL 12

Expert Comment

by:Donnie4572
ID: 18899519
Gary,
it is good to know folders can be selected for sync from the handheld.

As I said BES for Exchange is designed to work Exchange/Outlook and there are no problems with sync of any Outlook item. Obviously i haven't tried all "illegal" characters but any item accepted by Outlook will have no problems with BES.

Also, a user that creates a contact without a first and last name deserves to have sync issues. But, As long as the contact has a "Business" name there is no problem with sync for a contact without the first/last name.


*If there are sync issues it represents a problem between BES and Exchange or both and does not necessaraily mean you have reached a limitation.



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