checkpoint r555 license help

Guys i have a checkpoint firewall R555 and i'm trying to apply the license for a new ip . The checkpoint refuses to accept it. Any suggestions on what to do ?

I'm using the https interface to add the license as smart LSM isnt workin here because it's not licensed;

using cplic dosent help as checkpoitn refuses the license, Do i have to change the ip on the box before i apply the new license ?

also not i'm running secure platform

Has anyone came across this problem ?
smjaleelAsked:
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DooglaveConnect With a Mentor Commented:
You issue might be more complex than you know.  Call Check Point Support, Account Services Dept. 972-444-6600

They will help you install the license and make sure you have it setup right in your account.  No sense in banging your head if it's not setup right in your account.
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DooglaveCommented:
You can add it to the license repository in SmartUpdate then attach it later. But if you want to attach it any other way then yes you need to change the ip address first.
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smjaleelAuthor Commented:
smart update refuses to work as  when the ip is changed... we can get no internet ... our old ip is dead ... any suggestions ?
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