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Sophos Anti Virus update error

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Last Modified: 2013-11-22
Hi All,

background
sbs2003 sp1
sophos av enterprise
i have just installed the latest version of sophos av ent having moved the EM library etc off the sbs2003 server to a file server

the av used to work fine on the sbs server but will now no longer update. i have removed and reinstalled and that seems to go fine however upon auto update the following errors are appearing.

in application events

Event Type:      Error
Event Source:      MsiInstaller
Event Category:      None
Event ID:      11722
Date:            01/05/2007
Time:            09:20:35
User:            NT AUTHORITY\SYSTEM
Computer:      JJFOX1
Description:
Product: Sophos Remote Management System -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RunClientMRInitForUpgrade, location: C:\Program Files\Sophos\Remote Management System\ClientMRInit.exe, command: -update -logpath "C:\WINDOWS\TEMP\\" -filepath "C:\Program Files\Sophos\Remote Management System\\"

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 46 46 31 31 30 30 35   {FF11005
0008: 44 2d 43 42 43 38 2d 34   D-CBC8-4
0010: 35 44 35 2d 41 32 38 38   5D5-A288
0018: 2d 32 35 43 37 42 42 33   -25C7BB3
0020: 30 34 31 32 31 7d         04121}  



in the system events

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7031
Date:            01/05/2007
Time:            09:25:01
User:            N/A
Computer:      JJFOX1
Description:
The Sophos Message Router service terminated unexpectedly.  It has done this 1596 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


TIA
Gareth

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