We help IT Professionals succeed at work.
Get Started

SBS2003 R2 Monitoring and Reporting problems

Mark2r asked
Last Modified: 2012-05-05
Hello experts,

I have 2 Windows Small Business 2003 R2 Servers running at different customers.
They both are experiencing the same problem which is the following;
- These servers do not sent the daily performance reports, when checking on the server we get the errormessage that the page can not be displayed
  (Screenshot: http://download.2r.nl/screenshot/error1.jpg)
 * I checked the monitoring service, it's running.
 * Checked the logon (adminpass was changed, this was working ok, no events about that)
When i check the eventlog i get the following error event:
=======[Start EventLog dump]====================
Event Type:      Error
Event Source:      ServerStatusReports
Event Category:      None
Event ID:      1
Date:            7-5-2007
Time:            13:19:01
User:            N/A
Computer:      SERVER01
Server Status Report:
      URL:            http://localhost/monitoring/perf.aspx?reportMode=0
      Error Message:      The system cannot find the file specified.
      Stack Trace:         at Microsoft.SBS.UpdateServices.ConfigurationHelper.AUPolicySetupClass.GetPolicyConfiguration(SBSPolicyType type, AUInstallationOption& pInstallationOption, Int32& piInstallationDay, Int32& piInstallationHour)
   at Microsoft.SBS.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)
   at Microsoft.SBS.UpdateServices.StatusPage.Utility.GetUpdateSettings()
   at usage.frmPerf.renderReportWorker()
   at usage.frmPerf.renderReport()

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
=======[End EventLog dump]====================

As shown in the event log the problem is connected with windows update services, when i check the update services status in the servermanagement i get the following message:
(screenshot: http://download.2r.nl/screenshot/error2.jpg followed by the page http://download.2r.nl/screenshot/error3.jpg)

At the moment i'm quite clueless as of what is causing these problems.
I checked these settings/conditions
- All files are at the locations where they are supposed to be.
- All DLL files are registered
- All security settings are as they should be (Permissions are set according to the manuals i was able to find)
- All services are running.
- Rebooted the servers several times
- Re-installed Small business components

The only thing changed on both servers is: Automatic update in domain policy is set to disabled, this is due to major performance lost on client computers (svchost.exe constant @ 100% CPU usage).
This modification was prior to the errors and after resetting these modifications to the original state the problem was still there.
Watch Question
Principal Consultant
Most Valuable Expert 2016
Top Expert 2014
This problem has been solved!
Unlock 1 Answer and 7 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE