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SBS2003 R2 Monitoring and Reporting problems

Hello experts,

I have 2 Windows Small Business 2003 R2 Servers running at different customers.
They both are experiencing the same problem which is the following;
- These servers do not sent the daily performance reports, when checking on the server we get the errormessage that the page can not be displayed
(Screenshot: http://download.2r.nl/screenshot/error1.jpg)
* I checked the monitoring service, it's running.
* Checked the logon (adminpass was changed, this was working ok, no events about that)
When i check the eventlog i get the following error event:
=======[Start EventLog dump]====================
Event Type:      Error
Event Source:      ServerStatusReports
Event Category:      None
Event ID:      1
Date:            7-5-2007
Time:            13:19:01
User:            N/A
Computer:      SERVER01
Description:
Server Status Report:
      URL:            http://localhost/monitoring/perf.aspx?reportMode=0
      Error Message:      The system cannot find the file specified.
      Stack Trace:        at Microsoft.SBS.UpdateServices.ConfigurationHelper.AUPolicySetupClass.GetPolicyConfiguration(SBSPolicyType type, AUInstallationOption& pInstallationOption, Int32& piInstallationDay, Int32& piInstallationHour)
at Microsoft.SBS.UpdateServices.DataProvider.GetUpdateSchedule(String GroupName)
at Microsoft.SBS.UpdateServices.StatusPage.Utility.GetUpdateSettings()
at usage.frmPerf.renderReportWorker()
at usage.frmPerf.renderReport()

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
=======[End EventLog dump]====================

As shown in the event log the problem is connected with windows update services, when i check the update services status in the servermanagement i get the following message:
(screenshot: http://download.2r.nl/screenshot/error2.jpg followed by the page http://download.2r.nl/screenshot/error3.jpg)

At the moment i'm quite clueless as of what is causing these problems.
I checked these settings/conditions
- All files are at the locations where they are supposed to be.
- All DLL files are registered
- All security settings are as they should be (Permissions are set according to the manuals i was able to find)
- All services are running.
- Rebooted the servers several times
- Re-installed Small business components

The only thing changed on both servers is: Automatic update in domain policy is set to disabled, this is due to major performance lost on client computers (svchost.exe constant @ 100% CPU usage).
This modification was prior to the errors and after resetting these modifications to the original state the problem was still there.

Jeffrey Kane - TechSoEasy

It looks like the monitoring web site got set to use ASP .NET 2.0 instead of 1.1. (And perhaps other sites under the Default Web Site -- all of these should still be running on 1.1).

Open IIS Manager and navigate to Default Web Site > Monitoring. Right click for properties, and on the .NET tab ensure it's set for 1.1.

Jeff
TechSoEasy

Mark2r

ASKER

Thank you for the comment,
i checked the settings, they where set to 1.1.
I switched them to 2.0 (for testing) but this did not resolve anything, so i switched back to 1.1

Jeffrey Kane - TechSoEasy

If you switched them to 2.0, then you probably messed up the registration.

Please Run;

C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe -i

Also be sure that the permissions are all correct (especially on the C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files directory)
Details of how to do this are here: http://support.microsoft.com/kb/910449

Also be sure that 2.0 has it's own application pool (also described in that KB article).

Jeff
TechSoEasy

Jeffrey Kane - TechSoEasy

Once that's all done, you'll have to reinstall the SBS Monitoring by running the wizard in the Server Management Console > Monitoring.

Jeff
TechSoEasy

Mark2r

ASKER

I tried the steps you suggested.
I even changed the Application pool identity to local system for testing purposes (as described in the KB)
I still did not got back any results.

In the eventlog i keep getting the file missing error from updateservices when i try to access the monitoring and reporting from server management (my last screenshot) but i can not find any file that's supposed to be missing.

ASKER CERTIFIED SOLUTION

Jeffrey Kane - TechSoEasy

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Mark2r

ASKER

Thanks Tech, uninstalling the R2 component (WSUS) solved everything, monitoring and reporting works again :)