We help IT Professionals succeed at work.
Get Started

PC Anywhere Connection Problems

Last Modified: 2013-11-30
I have a desktop computer and a laptop computer. Both Windows XP. My desktop is at my business and my laptop is at home. I have PC Anywhere on both. I am trying to connect to my desktop computer (host) from my laptop at home (remote). I cannot do so.

The IP adresses are correct in my settings. If I bring by laptop to work and put them in the same environment and connect through the local IP address, it works. But if I bring my laptop home and try to connect to it's external IP address, it doesn't.

My ports are opened on my router at work (ports 5631 and 5632). A Symantec rep took over both of my computers and the router settings and still could not figure it out. They blame it on the router (naturally). I have a Netopia router and Bell South is my provider. I called Bell South and they said that if those ports are open, then there is nothing else that could be blocking it.

All firewalls are off (Windows Firewall) and the Antivirus is Norton (so Symenatec should know how to configure it). The antivirus is also turned off.

What could this be?????????????????? Help!!!!!!!!!
Watch Question
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE