breynolds01
asked on
The Computer Browser service terminated with the following error: 7023
When you disable the Windows Firewall service on your Windows XP Service Pack 2-based computer, the Computer Browser service stops after five minutes and Event ID 7023 is logged in the Event Viewer. Contact Microsoft for the hotfix. Where can I get the hotfix for KP Article: http://support.microsoft.com/kb/889320 without paying Microsoft $60.00 for a technician to send it to me?
Brian Pierce
See http://support.microsoft.com/kb/889320
Excerpt from thier site.....
"Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question."
I would give them a call and upfront let them know that there is a hotfix to fix a problem, and they *should* bypass the fees....
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One consistent way to reproduce the Computer Browser crash is to stop and disable the "Windows Firewall/Internet Connection Sharing (ICS)" aka SharedAccess service on WinXP Pro SP2 computer then Restart and wait at least five minutes. For example in our LAN environment we use hardware-based firewalls, so in an attempt to minimize event id 861 "The Windows Firewall has detected an application listening for incoming traffic...", that are written as a result of "Audit process tracking: Failure" policy item being set, we disabled the Windows Firewall service on our PCs.
CTP
CTP