outlook crashs

mcrmg used Ask the Experts™
Hi, EEs,

Something is strange, we are using pop3.  I am using outlook2007, there is one guy in the office, everytime I send him emails (with attachment or plain text), his outlook2007 crashs, any ideas>?  help
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Top Expert 2007
Have him open his outlook and do a detect and repair.   See if that takes care of the issue.

Try opening outlook in safe mode (Start -> Run - type in outlook.exe /safe


No error had been found...I even tried to uninstall/reinstall the outlook...no luck...

safe mode with no luck as well...thc
Top Expert 2008
Greetings mcrmg !

Does the user have any other problem with Outlook?
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file.  Do the same for frmcache.dat and outprnt files. Restart Outlook.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. The PST file could be corrupt. Run a repair of PST file with ScanPST

6. Create a new Outlook profile.

Best wishes, war1
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Top Expert 2008


We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
Top Expert 2007

Thanks for the split on points, although it appears my answer didn't help.

war1 - if you want to request the 100 points that were granted me, I have no objection.

Top Expert 2008

michko, no problem.  Maybe in another question, I will get more points than my share. The total evens out at the end.
Top Expert 2007

Agreed, but felt I had to offer.  thanks.

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