exchange was delayed

healthcheckinc
healthcheckinc used Ask the Experts™
on
We had emails that were sent over the weekend to us from outside agencies.  The emails were sent at 5pm and did not get here until 8am the next day.  The time sent said 5pm but did not show up in all of our mailboxes at that time.  We got other emails from other people though.  Any ideas?

outlook 2003
exchange 2003 standard
no recent problems to report
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Author

Commented:
The possible theories behind why email is delayed is all im looking for.   Any email for that matter.  Problem Scenarios from the sender or reciever.

Thanks in advance
Expert of the Year 2007
Expert of the Year 2006

Commented:
There can be any number of reasons for the delay.
An issue with your ISP, and issue with the senders ISP, somewhere in the middle.
You need to look at the headers of the delayed messages to see where the delay occurred. It also depends on whether you receive your email directly or via your ISP and whether the sender is rouging directly or via the ISP.

Simon.

Author

Commented:
How do you look at the headers?

Also, what does "roughing" mean
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
google yielded nothing on "roughing" in regards to ISP or email
Expert of the Year 2007
Expert of the Year 2006

Commented:
Typo on my part. It should have been routing.

Simon.

Author

Commented:
How do you suggest i read the headers?

Expert of the Year 2007
Expert of the Year 2006
Commented:
Do you not know how to read headers?

Open the message in Outlook, then choose View, Options. The headers are displayed in the bottom box. You read up, so the last server the message went though is at the top of the headers, the originating server is at the bottom.

Simon.
Hey how about delay in Internal and External mail Delivery when sometimes delay is anywhere between 30 minutes to 5 hours. I have been facing the issue with our Exchange Server for some users not all of them

Hilal

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial