Outlook sent items disappearing after one week

SupermanTB used Ask the Experts™
I have a user w/ Outlook 2003 that has a problem where her sent items disappear after one week.  I've checked the auto archive settings and it is set to auto archive every 3 months.  I've also checked the archive PST file for kicks and the sent items aren't showing up in there either.  Any ideas?
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Top Expert 2007
Check for filters.  Probably has one set to only show messages that are less than 1 week old.
Top Expert 2008
Greetings SupermanTB !

Check your view settings to make sure user is not seeing a filtered view.  Go to View > Arrange By > Current View. Make sure "Messages" is selected, and not Unread Only or Group emails is selected.

If no joy, a file in Outlook is corrupt. Create a new Outlook profile.

Best wishes, war1

Check for Message Expire after option in the Advanced E-mail options, there should be some value existing (as 7 Days).


The filter was indeed the issue.  Learn something new everyday.

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