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Cannot Access Internet in Normal Mode only Safe Mode
I am having difficulty getting onto the Internet with IE Explorer 7.0 on Window XP Home edtion.
The only way that I can make the connection is by logging on in "safe mode with internet access" and signing on as the "administrator".
Now I upgraded to IE 7.0 since I was having difficulty with IE 6.0 and DNS errors with shdoclc.dll and I couldn't get on at all. I think this system had been hijacked. I ran Hijackthis, RegCure, Avast and Adaware to no avail.
Can you help here?
The only way that I can make the connection is by logging on in "safe mode with internet access" and signing on as the "administrator".
Now I upgraded to IE 7.0 since I was having difficulty with IE 6.0 and DNS errors with shdoclc.dll and I couldn't get on at all. I think this system had been hijacked. I ran Hijackthis, RegCure, Avast and Adaware to no avail.
Can you help here?
Web DevelopmentWindows XPWindows OS
Last Comment
johnb6767
ASKER
Sage:
I pinged Google ok!! 4 responses
I pinged 151.164.11.201 Ok!! Got 4 replies also
Sorry I don't know what the HJT log refers to; where can Ii find it?
Also I did the ipconfig /all but don't know how to capture it to this message.
I pinged Google ok!! 4 responses
I pinged 151.164.11.201 Ok!! Got 4 replies also
Sorry I don't know what the HJT log refers to; where can Ii find it?
Also I did the ipconfig /all but don't know how to capture it to this message.
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ASKER
John,
I performed the shell commands OK but I am still coming up with the DNS error when Itry to execute the IE request. Sorry the message flashes by too fast to get the whole gist of it and it go to Message screen states" IE cannot display webpage"
I'll try to get ascreen print for you if possible
I performed the shell commands OK but I am still coming up with the DNS error when Itry to execute the IE request. Sorry the message flashes by too fast to get the whole gist of it and it go to Message screen states" IE cannot display webpage"
I'll try to get ascreen print for you if possible
ASKER
John, I got the snapshot picture.
How do I get it to you?
How do I get it to you?
ASKER
John,
Message said:
res://ieframe.dll/dnserror
also I believe this box used DSL before and I use Cable service; any conflicts here? wouldn't think so.
Message said:
res://ieframe.dll/dnserror
also I believe this box used DSL before and I use Cable service; any conflicts here? wouldn't think so.
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What was the fix that worked?
ASKER
Johnb6767 was almost there with the SP2 firewall.
But Orangutang forced me to look at a Norton Firewall too since I had already disabled the Windows firewall. I simply removed Norton Security package ( coudn't turn off firewall) (Symantec strikes again!!!)
Many thanks to both of you. Box works fine now :)
But Orangutang forced me to look at a Norton Firewall too since I had already disabled the Windows firewall. I simply removed Norton Security package ( coudn't turn off firewall) (Symantec strikes again!!!)
Many thanks to both of you. Box works fine now :)
Glad to hear....
Also, if you open a command prompt, can you please do the following....
ipconfig /all
(and paste the output here)
ping google.com What happens, does it time out or receive 100% of replies?
Ping 151.164.11.201 Does it get 4 replies?