Cannot Access Internet in Normal Mode only Safe Mode

Bucciard
Bucciard used Ask the Experts™
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I am having difficulty getting onto the Internet with IE Explorer 7.0 on Window XP Home edtion.
The only way that I can make the connection is by logging on in "safe mode with internet access" and signing on as the "administrator".
Now I upgraded to IE 7.0 since I was having difficulty with IE 6.0 and DNS errors with shdoclc.dll and I couldn't get on at all. I think this system had been hijacked. I ran Hijackthis, RegCure, Avast and Adaware to no avail.
Can you help here?
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Most Valuable Expert 2011
Top Expert 2011

Commented:
Could you post the HJT log?

Also, if you open a command prompt, can you please do the following....

ipconfig /all
(and paste the output here)

ping google.com         What happens, does it time out or receive 100% of replies?

Ping 151.164.11.201  Does it get 4 replies?

Author

Commented:
Sage:
I pinged Google ok!! 4 responses
I pinged 151.164.11.201 Ok!! Got 4 replies also

Sorry I don't know what  the HJT log refers to; where can Ii find it?
Also I did  the ipconfig /all but don't know how to capture it to this message.
Most Valuable Expert 2011
Top Expert 2011
Commented:
HJT=Hijack This Log  ......Sorry....  :)

In DOS, you can right click and select MARK>and then hit enter once you have highlighted what you want to copy, and it copies it out to whatever app you need it....

Dont worry about it though, you are getting to the internet OK.....Just not through IE.....

Try going into IE>Tools>Options>Advanced and select Reset IE, and click yes you are sure, and then reboot.

Failing that.....back to a command prompt....

netsh int ip reset reset.log
netsh winsock reset
netsh firewall reset

Then reboot, and disable the SP2 firewall.....
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Author

Commented:
John,
I performed the shell commands OK but I am still coming up with the DNS error when Itry to execute the IE request. Sorry the message flashes by too fast to get the whole gist of it  and it go to Message screen states" IE cannot display webpage"
I'll try to get ascreen print for you if possible

Author

Commented:
John, I got the snapshot picture.
How do I get it to you?

Author

Commented:
John,
Message said:
res://ieframe.dll/dnserrordiagoff,htm

also I believe this box used DSL before and I use Cable service; any conflicts here? wouldn't think so.
Most Valuable Expert 2011
Top Expert 2011

Commented:
post it to http://www.ee-stuff.com

Just login with your EE account...and then post the link here...
It's probably your firewall if you have one. Try disabling it or maybe reinstalling it, if you have one.
Most Valuable Expert 2011
Top Expert 2011

Commented:
What was the fix that worked?

Author

Commented:
Johnb6767 was almost there with the  SP2 firewall.
But Orangutang forced me to look at a Norton Firewall too since I had already disabled the Windows firewall. I simply removed Norton Security package ( coudn't turn off firewall) (Symantec strikes again!!!)
Many thanks to both of you. Box works fine now :)
Most Valuable Expert 2011
Top Expert 2011

Commented:
Glad to hear....

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