Cisco VPN Connect Causes Blue Screen

Nick Wolf
Nick Wolf used Ask the Experts™
The company I work for utilizes a Cisco VPN (Cisco VPN Client  to back-up and share data. There is one person having difficulty connecting to the VPN. She is running a PC with Windows XP and Office 2003 (if that matters). When attempting to access the VPN on her computer the application will open, but as soon as I click "connect" a blue screen appears with the following:

Stop: 0x000000D1 (0x00000028, 0x00000002, 0x00000000, F6E 4113F) dne2000.sys -Address F6E 4113F base at F6E2D000

This person *just* had her hard drive wiped and Windows XP reinstalled a week or so ago because of this exact blue-screen error message. I checked for OS, Office, and Manufacturer driver updates and installed them all.  Any thoughts regarding what is going on? -Nick
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
I would try the latest Cisco VPN client which is version for the 4.x version and for the 5.x version...
I would also turn off any anti-virus when installing the program.  I had a lot of problems installing some software for a company that had Anti-virus managed at an enterprise level instead of the local machine.  Also make sure here Username permissions are holding up the installation of certain files (installing as local administrator might work)

Also your client software could be corrupt, so getting an updated version like batry boy said would be good to try
Nick WolfEverything IT


Thank you both for the responses! I will try your suggestions as soon as I am able to get to the user's computer (probably this weekend) and post the results.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial