new user login error, cant map to network drive, user specific, not workstation specific.

DWIvey
DWIvey used Ask the Experts™
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Netware 6.5
The basic issue is that the Novell VOL1 cannot be mapped to a workstation XP/Pro

Here’s the error message from the novell log in:

Your current context is FREEDS
Your current tree is: FREEDS
You are attached to server BAKERY.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
    [F:=SYS:\]
The error code was 8804.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
    [G:=VOL1:\]
The error code was 8804.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
    [S16:=SYS:\PUBLIC]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
    [NEXT BAKERY\VOL1:USERS\AL]
The error code was 8901.
LOGIN-LGNWNT32.DLL-430: The following drive mapping operation could not be completed.
    [ROOT SEARCH1:=BAKERY\SYS:PUBLIC]
The error code was 8901.

This workstation was used by a former employee, Joe. Allen has replaced him.
We use a login script that maps the \\bakery\vol1 to the G: drive , as well as other mappings.

It appears that Allen does log onto the Novell netware, as indicated by the above:
Your current context is FREEDS
Your current tree is: FREEDS
You are attached to server BAKERY.

However, when I look a the active connections, Allen is listed twice, but with astericks by the connection. Right clicking on the red N, shows he has connections to the Tree (Freeds) and the server (Bakery).

When we try to force a map by using the windows Tools: map a network drive function, we get the error message that “The network path \\bakery\vol1 cannot be found.”

We can, however, log on as Joe or Dave or another user name. and the drives will map with no problem.

Or when using the tool/map function, we use the login as a different user and then log in as Joe and everything works fine.

I’ve counted the number of connections on the server. There are 21

This occurs sporadically with another new user. but always happens with Allen, on any workstation.
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Commented:
Are you sure you have enough licenses installed?

Commented:
Alternatively, have you tried mapping the drive to the IP address, rather than the server name, eg. \\192.168.0.1\VOL1 ?

Author

Commented:
we are licensed for 25. WHen I count the non-astericked connections at the console, I get 21. However, recall that alithough Allen doesnt get mapped, I can immediately log on as Joe and map correctly. So the licenses should not be an issue.
I have tried the UNC, no luck
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NetWare 6.5 normally is licensed per active user object, unless you are using Small Business.

How many servers do you have in your tree?

Re: mapping to an IP address, that's not really recommended... the only time I've seen that done is when you're mapping a cluster resource.

What is recommended is to map to the volume object of the server.  You have a mixed bag - you're mapping to the relative volume name and to the server/volume.

Novell recommends you map to the volume object, as in MAP ROOT INS S1:=.myserver_myvol.myou.myorg:path

You'll see that all of the 8804 errors were mappings to relative volumes and all of the 8901 errors were to server/volume.

Both of those errors do occur when you are out of licenses, but they also occur when you have enough licenses but they are assigned to a specific server, which for red-box and volume NW6.x licensing should never be done.  Only server licenses in those models should have a server association.

I have also seen these errors when you have multiple servers in your tree but the server the user is trying to authenticate to is not the SLP DA server and for some reason is not communicating SLP info to the DA.  I've also seen it when there is a certificate issue on the server the user is trying to authenticate to.
Anyway, if it is a license issue as is suspected, we really need to know if you're on small business or vla/cla/red box type licensing before we can help you further.

To wit: NW6.5/6.6 small biz is licensed "concurrent use."  When someone logs off, their license is freed up for someone else to use to log in with.  That way, you can legally have 50 users but only 25 licenses, as long as less than 25 users log in at any one time.  (I say less than because there's almost always a service or three that consume user licenses...)

NW6.x red box/vla/cla is licensed "per active user object."  When a user logs in, the login process will grab a license for that user object.  That license stays with that user object until a) the user is deleted, b) the user has not logged in for 90 consecutive days or c) you manually remove the license association from the user object.  This allows a single user to consume one user license no matter how many servers in your tree that user has to access.  

So, if you do NOT have small business, and you have 25 user OBJECT licenses, and you have more than 25 active-within-the-past-90-days users, you are out of licenses - even if you only have 21 user connections at the moment.

If neither apply, then I'd look next at SLP and PKIS.

Author

Commented:
We only have one server.
We do not use IP addresses to map to drives.
This is our login script:
MAP F:=SYS:\
MAP G:=vol1:\
MAP S16:=SYS:\PUBLIC

Here is the user's login script:
MAP NEXT BAKERY\VOL1:USERS\AL
MAP ROOT SEARCH1:=BAKERY\SYS:PUBLIC

I kind of understand what your saying, but why then can we log in and map when logging in as Joe (the former Employee, on the same workstation)? If there were not enough licenses wouldn't that attempt be blocked also?
Not if Joe (the user object) already has a license.

It's all dependent on the license model your running under.  If it's redbox/vla/cla (full-blown NetWare 6.5/OES) and not a Small Business version of NetWare, then the licenses get assigned long-term to user objects.

Joe could, with one license, log in to your server from 50 different computers and still only consume that one license.  That wouldn't be legal, but it would be possible.  That's the way "per-active-user-object" licensing works.

I'm currently logged in to my three NW6 servers on three different computers (and that's legal because I'm using all three myself) and only consuming one user license.

In iManager, select Licenses, Run Serial Number Report.  Select the top of your tree, and check "inlcude unit information" and look at the resulting .csv file.  Ignore any lines that say NetWare x Server (where x is the version)

The lines that have "NetWare x User" are the actual user-object license certificates, usually grouped in sets of 5.  It will show how many are installed and how many are in use.  If you have 25 installed and 25 in use then you're out.

The SN in that report is the same SN you see if you select "manage license properties," browse to your "Novell_NetWare x User+xxx" license container object, and look below that container level.

Select one of those SN's and you'll see four tabs.  The second tab is "server assignment" which is generic to this object type - same object type for a server license.  Just 'cause there's a tab doesn't mean you have to use it ;) so if you have more than one server or ever plan to have more than one server, make sure the license certificate is not assigned to a server.  Then, on the third tab, Units in Use, you'll see which user objects have the five licenses in that certificate.

If it's assigned to an old user you haven't gotten around to deleting yet, you can choose that user's checkbox and click "remove" and then "apply" to free up that license.

You shouldn't see the same user more than once, but sometimes that can happen.  If a user object has more than one license associated, you can remove all but the latest one (or if they're logged off, all of them - they'll grab a new association next time they log in.)

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