Recommendation for software to monitor network shares

Mawaya
Mawaya used Ask the Experts™
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I work at the help desk. We have 3 Network Share folders that over 1000 people access. Does anyone know of any software that can monitor these network shares and notify me when they go down. Before you answer, read the rest of the details:

I don't have Network Admin rights as in changing permissions. We had a lockdown which basically took away ours and the technicians ability to change permissions and access particular folders. We can still access those three network folders though.

When the network folders are reported down, a user will usually call in. I'll ping it which it still gives a reply. But when trying to access it via Windows Explorer. Explorer will just hang. I can't install the software on the server end, so the software must be able to operate on the user end.
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Top Expert 2014

Commented:
What do you do to fix the problem?

--> We had a lockdown which basically took away ours and the technicians ability to change permissions and access particular folders

Who/what is "ours"?  Who does have this perimission?  Who as admin rights?

Sounds more like your server is licensed on a per user basis and you are exceeding the number of concurrent connections it is licensed for.


You might be able to just write a simple batch file that does a net use for the share and checks to see if it works, then does a net use /delete for the share.  Then schedule the batch file to run every 5 minutes.

Author

Commented:
As far as the network shares go, they either will reset the server that the share is on or something else. It's been happening often. Since this is a school, it's important that we know exactly when the share goes down since some users might be working on a file from that share and then bang! They try to save their work and their computer will hang. And like a typical user Panic. We usually know when the share goes down when the user calls us. I would like to know beforehand.

Right now Admins have permission rights only. everyone else doesn't.

Any suggestions on the batch file? I need it to alert me via email which may be a problem.

I was looking more in the form of some type of software. Problem is that all the ones I've found have all been server side installs, which ain't gonna happen. Admin guys are real touchy about that stuff and they don't seem to mind if the share goes down, because we have to let them know.

Top Expert 2014

Commented:
Could be a bit more detailed about "reset the server"?  You mean they have to re-boot it?  This sounds like the  file server service is failing.

When the situation occurs can you issue the command:

    net view \\servername

and get back a list of the shares on the server?

My personal opinion.  You sound like you may be an end user/customer or possibly a help desk/customer service tech.  

This is an issue that the admins should be monitoring and taking care of.  This is why all of the software you find is a server side install, because that is where it needs to be monitored from.

You would have to do some testing to see if a failed net use command (or a failed net view command) returns a non-zero return code in a batch file.  If it does, then you can create a batch to check.

Now for sending e-mail, well I am not sure how to send e-mail from a batch command in Windows.  You may have to look to see if there is a Windows based sendmail program that can allow you to send e-mail from a command.
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Author

Commented:
You got the first part right. I'm a help desk/field tech. We used to deal with the user accounts and then I think it got out of hand when they were giving way too much people the same type of account. Eventually we had a lockdown due to a security issue. We have some issues with the network and because it goes down so often, the users want to know so they can be prepared. I found a program called HostMonitor which does the trick. Although this is an expensive cost.
Top Expert 2014
Commented:
I do not know what recourse you have.  I personally would attempt to push as much of this on the admins as possible.  It is their job to keep the servers up and their job to monitor them.  You might want to have the users scream at the admin's management.

Author

Commented:
I'll take that as a good enuf answer. We do have some problems that might not be technical and more management that should be addressed. I agree with you on this.

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