Outlook file menu missing import export

hmcnasty
hmcnasty used Ask the Experts™
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In the file menu on one of my outlook 2007 clients it is missing the import/export selection.  Does anyone know how I can get it back so I can import a .pst file into the account?

Wes
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Retired marine engineer
Commented:
Hello hmcnasty,

MS have done away with Detect and Repair for 2007, but you can try Repair through the Control Panel >  Programs  and Features.

Right click on Microsoft Office and select Change.
Select Repair.
Click continue.

Alan HendersonRetired marine engineer

Commented:
Another thought, does the user have an Administrator account?
Top Expert 2008
Commented:
Greetings hmcnasty !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Best wishes, war1
Top Expert 2008

Commented:
hmcnasty,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

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Commented:
Sorry for the delay fellas.  I recreated the account and it came back.

Thanks for your prompt responses.  I split the points.

Wes

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