ITIL software

I realized that too, ITIL is a bunch of processes that may not mean much to a regular IT guy like me, I need real information, procedures, best practices, to do list and stuff like that in a very organized and modern way. Had not much luck so far to find any innovative piece of software, regular Help Desk / KB programs are just little bit too "old fashioned" I'd say :-) and don't present with a intuitive GUI to help and IT guy in a small/medium company to have all in one place, b/c nowadays IT person is responsible for more and more things as the complexity of system grow he may get sometime overwhelmed by it, but if things are organized in a nice way to it's much easier to control it and be productive  

thanks,

-Peter

is AXIOS price wise stuitble for 60 employee company?

>> is AXIOS price wise stuitble for 60 employee company?
i have no idea, but I very much doubt it.

For a company that size, you are not going to have even one person for managing each of Incident,Problem,Change,Release, let alone a department for each, which is where the power of a collaborative tool like Assyst really comes into its own, for helping to lay down the law of ITIL across geographically separated parts of a large organisation.

As long as you are logging ALL incidents with enough correct information, against the correct assets, and that you are able to report on recurring incidents, have a plan (written down, not just in your head!) for the change cycle (develop/test/deliver)