ITIL software

piotrmikula108
piotrmikula108 used Ask the Experts™
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Does anyone know of a good ITIL type of software to allow to dynamically organize all of your IT things to do, starting from planning, implementing, testing, deployment, security, backup, recovery, etc, etc, and on and on and on :-)

I'm just looking for some solution to organize all the IT information I have in different places into one central spot. To use it as a planning & implementing tool

-Peter
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Senior SAP CRM Consultant
Commented:
Assyst by AXIOS is one of the more popular ITIL compliant "all-in-one" solutions, and covers:
Incident, Problem,Change,Release Management, Asset Inventory and Control.

I've used it now in 2 companies, and it's pretty good at what it claims to do.
http://www.axiossystems.com/six/en/products/

HP Openview service desk is very good for implementing with ITIL. It has a lot of modules that you can use and you only need to have the ones that you need. We use it in our organisation and I really recommend it.
Probably best to look outside of ITIL, the ITIL tools generally only cover their processes, you may have some more success looking into either project tools or planning tools. I've no real sugestions on tools in this arena, perhaps rephrase this question for better results
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Commented:
I realized that too, ITIL is a bunch of processes that may not mean much to a regular IT guy like me, I need real information, procedures, best practices, to do list and stuff like that in a very organized and modern way. Had not much luck so far to find any innovative piece of software, regular Help Desk / KB programs are just little bit too "old fashioned" I'd say :-) and don't present with a intuitive GUI to help and IT guy in a small/medium company to have all in one place, b/c nowadays IT person is responsible for more and more things as the complexity of system grow he may get sometime overwhelmed by it, but if things are organized in a nice way to it's much easier to control it and be productive  

thanks,

-Peter
Sham HaqueSenior SAP CRM Consultant
Commented:
hi peter

ITIL is really best implemented at a large enterprise level, where the scale of operation benefits substantially from being placed within a proven framework.

For a small medium company, ITIL best practices can (and maybe should) be implemented, using tools you likely already have in place, but just adopt some stringent procedures that ensure you do things in the right cycle - it often does not make any sense to put in place the entire ITIL cycle.

So - at least have a process which follows:

Incident > Problem > Change > Release

alongside which, you have a firm asset and software inventory

Author

Commented:
is AXIOS price wise stuitble for 60 employee company?
Sham HaqueSenior SAP CRM Consultant

Commented:
>> is AXIOS price wise stuitble for 60 employee company?
i have no idea, but I very much doubt it.

For a company that size, you are not going to have even one person for managing each of Incident,Problem,Change,Release, let alone a department for each, which is where the power of a collaborative tool like Assyst really comes into its own, for helping to lay down the law of ITIL across geographically separated parts of a large organisation.

As long as you are logging ALL incidents with enough correct information, against the correct assets, and that you are able to report on recurring incidents, have a plan (written down, not just in your head!) for the change cycle (develop/test/deliver)

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