troubleshooting Question

Exchange Server 2003 SP1 services fail to stop

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ctwalla asked on
ExchangeWindows Server 2003Email Servers
7 Comments1 Solution1398 ViewsLast Modified:
I just installed an Exchange 2003 SP1 Ent. server on a clean installation of Windows Server 2003 R2 SP2 Fully Patched.  The Exchange installation completed without errors, and all services start up without any issues; no errors in the event log. All the necessary switches for OS has been applied, and the domain and forest was prepped and verified.  Added a test user and mail flow is working fine.

So everything seemed fine, until it was time to apply the Exchange Server 2003 SP2 update. During the SP2 installation process I discovered that for some reason same of the exchange services could not be stopped.  Mainly the Microsoft Exchange System Attendant and  Simple Mail Transfer Protocol (SMTP) will fail to stop.  

When stopping MS Exchange System Attendant service; the depends services such as the Ms Exchange Information Store and MS Exchange MTA Stacks seems to stop fine.  Just the MS Exchange System Attendant services fails to stop.  

The SMTP service simply fails to stop.

I have tried manually stopping each service from the MMC service console and command line, with no luck.

When I attempt to manually stop the MS Exchange System Attendant service from the service MMC, it times out and it gives me the following error:

Could not stop the Microsoft Exchange System Attendant Service on the Local Computer.
Error 1053:  The service did not respond to the start or control request in a timely fashion.

I have never seen anything like this before.  Most of the time when it comes to Exchange servers, you experience problems with services failing to start up, but not stopping.  

Additional information:
I have an existing Exchange 2000 SP3 server in the same domain.
I have 3 domains running active directory 2003 (R2 polices not enabled)
The new server has 2 Quad Core Xeon Processors and enough storage space to give Google a run for its money.

Any suggestions?????
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