troubleshooting Question

"Basic" internet troubleshooting help

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TinaSCFlag for United States of America asked on
NetworkingBroadband
11 Comments8 Solutions399 ViewsLast Modified:
I had someone from a 2-person office call me today about their internet.  She said every time she goes to a web site, her computer freezes up.  She's tried several sites.  They have a cable connection.  What should I tell her to do in terms of troubleshooting?
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