troubleshooting Question

Blackberry not synching

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8eindustrial asked on
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I have a user with a model 8700 blackberry and he has lost synch with his device. I have tried resending the service book, the it policy and also sending the reload user. I have tried a reboot of the bes server as well as the exchange server. My current config is a exchange 2000 server enviroment. My bes server is 2003 with a later version of the mapi32.dll files. I know this is not the bes config but i haven't had any problems with it.

I would prefer not to wipe the device and start over.

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