We help IT Professionals succeed at work.

HP Laserjet 5000 question

464 Views
Last Modified: 2013-12-15
I have a customer with an HP Laserjet 5000 that is just printing the outline of every font that we print in. Already tried a new cartridge and that didn't solve anything. Anyone got any ideas??
Comment
Watch Question

Top Expert 2007

Commented:
Is it just the one user, or all users who print to that printer?

If the problem only exists for the one user, then uninstall the printer from their workstation.  Tell it to delete drivers.  Reboot.  Run CCleaner (www.ccleaner.com).  Reboot.  Reinstall the printer.

If the problem exists for all users, then try resetting the printer to factory defaults.  Under the Resets menu in the control panel.  See page B-20 in the manual:  http://h20000.www2.hp.com/bc/docs/support/SupportManual/bpl05322/bpl05322.pdf
b0lsc0ttIT Manager
CERTIFIED EXPERT

Commented:
>> just printing the outline of every font that we print in <<

Does this mean everything, even a test page or the printer's own configuration page, will print this way or are these special fonts?  If there is something unique about the fonts then please provide details.  Language support for the fonts may be the problem.  I would also like to get the answer to Michko's first question since it is unclear if this is specific to one user/machine or there is only one user.

Let me know if you have a question or need more info about any of this.

bol

Author

Commented:
Everything that prints, regardless of computer or Font, comes out as though it is being printed with just the outline of the font and is very light. Even the test page and the Cleaning Page. Have already reset to Factory default and thought about removing the print driver but it makes no sense to do that since it happens reardless of location.
Top Expert 2007
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.