I have a VB 6.0 application running on 50+ windows machines. One user is getting an 'Error signature' error. All I have from him is a screen shot of his desktop when the error occurs.
The error occurs when he invokes a Crystal report viewer control. First he sees a Microsoft Windows error "we are sorry for the inconvenience...". When he clicks [More info] he sees a message box that reads:
AppName: myapp.exe AppVer: 22.214.171.1242 ModName: craxdrt.dll
ModVer: 126.96.36.1994 Offset: 002a12ea
To view technical information about the error report, click here
He is running XP. I don't know the SP#. He also has a lot of icons in his taskbar. So many in fact, that it has 2 lines. The first line has the start button, 19 icons (some standard windows apps, others I don't recognize) and an IE dropdown box and green arrow [Go]. Line 2 are his active applications.
The application noted in the error is the main application; when he gets the error he's actually w/n a component of the app.
The error does not happen everytime he uses craxdrt; but once it happens w/ this particular reference of craxdrt, it'll happen every time. However, it doesn't happen when he uses a different reference of craxdrt (when he runs a different report I mean).
Finally ~ I have been able to recreate something similar to this error, but only once. Then it is never thrown again, even w/ very explicit steps.
Any help or advice is much appreciated.