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Printer:  Maintenance

coperator
coperator asked
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Last Modified: 2013-12-15
Hello Experts,

I have an HP 4250 which is getting a message that states..."Perform Printer Maintenance".  I was informed that a maintenance was indeed performed but they were not able to reset seomething that eliminates that message.  New to printer maintenance, does anybody know as to how to reset the counter?  I am assuming that the message is caused by the number of pages printed by the printer.  Any suggestions is greatly appreciated.  

As always, thank you for your time on this matter.
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Author

Commented:
jburgaard:

Thank you.  Will try tomorrow and will get back to you in regards to the results.

Again, thanks!
Top Expert 2007

Commented:
jburgaard was right on with how to reset the maintenance kit counter.  

Yes, you're right, it is based on the number of printed pages.

I'd question the folks who did the maintenance a little bit more.  You have to power down the printer to replace the fuser, so when you turn it back on you make it part of your routine to reset the counter when restarting.  I've forgotten before, and had to power down and back up again, still only takes a few minutes.  I'd guess the tech just forgot and told you they "weren't able to access" instead of just saying "oops, I forgot.  Here's how you do it.".  

Author

Commented:
jburgaard,

On this statement "Continue to hold down the checkmark (Select) button until all three LEDs are illuminated." Does this mean that all three LEDs are to be lit solid simultaneously?

Please advice.

Thank you!
'Does this mean that all three LEDs are to be lit solid simultaneously?'
Have not reset 4250 recently, but that is also the way I read.

Author

Commented:
Reset the message via the GUI and it worked.  

Thanks!
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