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Cannot remove terminated user as Outlook delegate

Windows 2000 domain. Exchange 2003 SP2. Outlook 2003. An administrative assistant left the company recently. She had taken it upon herself to add her account as a delegate in Outlook 2003 for several of our managers. This was done without our knowledge. I deleted her mailbox through ESM and disabled her domain account. Now when users e-mail those managers they get kick backs saying the administrative assistant's e-mail address doesn't exist. I went to a manager's computer, opened Outlook and tried to remove the account as a delegate. Outlook removed it but when I went back on to the Delegate tab, the account was back.

Do I need to reconnect her mailbox to her account and then remove her as a delegate? If so, why won't it let me remove it now?

Thanks Experts.

ASKER CERTIFIED SOLUTION

rakeshmiglani

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rakeshmiglani

"if you can see the disconnected mailbox in outlook" should be "if you can see the disconnected mailbox in exchange system manager"

lucado01

ASKER

Great, thank you. Anything I need to look out for when removing a delegate?

rakeshmiglani

no, the steps you mentioned in your question are correct

haim96

i would check the manager account in active directory , you mey be abale to remove the
delegation from there.

lucado01

ASKER

Rakeshmiglani,

Thanks for the tip, everything worked.

quicknowledge

This is great - but what about an account that was removed totally from AD? Same problem, slight different parameters - the user was completely removed, and now we get NDR's to each meeting organiser... any ideas?

Tom Gardner

I have the same issue but i already purged the disconnected mailbox in exchange system manager.
the users is not added to delegate within outlook or AD.