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Thank you. I will take a look at it.
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If you want more ifo just ask i would be happy to help you
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I am a Help Desk operator and try to resolve customer problems before they are sent on to anylists to resolve. I don't have a lot of expertise in the computer world and would like to gain a better understanding of how to resolve desktop issues. <br />
Do you have any recommendations as to what type of training would help me the most to have better troubleshooting skills? <br />
I thought about taking an A+ class, but am not sure if there is something out there that would be more appropriate.<br />
Please Advise
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I am a Help Desk operator and try to resolve customer problems before they are sent on to anylists to resolve. I don't have a lot of expertise in the computer world and would like to gain a better understanding of how to resolve desktop issues. 
Do you have any recommendations as to what type of training would help me the most to have better troubleshooting skills? 
I thought about taking an A+ class, but am not sure if there is something out there that would be more appropriate.
Please Advise

If you want more ifo just ask i would be happy to help you

Training for resolving Desktop issues

I am a Help Desk operator and try to resolve customer problems before they are sent on to anylists to resolve. I don&#39;t have a lot of expertise in the computer world and would like to gain a better understanding of how to resolve desktop issues. 
Do you have any recommendations as to what type of training would help me the most to have better troubleshooting skills? 
I thought about taking an A+ class, but am not sure if there is something out there that would be more appropriate.
Please Advise

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.

Web Browsers

Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.

Windows XP

A desktop computer is a personal computer designed for use at a single location due to its size and power requirements, usually by one person. The most common configuration has a case that houses the power supply, motherboard, disk storage (usually one or more hard disk drives and optical disc drives); a keyboard and mouse for input; and computer monitor and printer for output. The case may be oriented horizontally and placed atop a desk or vertically and placed underneath or beside a desk.