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HELP! EXCHANGE SMTP VIRTUAL SERVER IS DOWN

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Last Modified: 2009-12-16
HELP! EXCHANGE SMTP VIRTUAL SERVER IS DOWN

Simon, you have been helping me with a problem for the past couple days with RPC over HTTP. What I did tonight to fix my RPC over HTTP issues was restore IIS6 back to it's defaults. In doing this I broke my exchange SMTP Virtual server. AS it stands I cannot send any mail.

Error

Event Type:      Error
Event Source:      MSExchangeMU
Event Category:      General
Event ID:      1018
Date:            6/13/2007
Time:            10:42:51 PM
User:            N/A
Computer:      
Description:
Event sink registration for SMTP virtual server /LM/SMTPSVC/1 failed. Error code is 80041002.

For more information, click http://www.microsoft.com/contentredirect.asp.

I have been over the web and the two things I keep coming across to fix this issue are re-install exchange and or try to re-register the .dlls. I get errors when I attempt to re-register dlls as per this website

http://technet.microsoft.com/en-us/library/aa997096.aspx

error DlRegisterServer in xlsasink.dll failed Return code was :0xc0000005

Anything anyone could recommend, I need to get my exchange server back to working condition.
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CERTIFIED EXPERT

Commented:
If you have restored IIS, you have hosed exchange - reinstall it.

Back up your databases, and simply reinstall - it is nowhere near as painful as it sounds.

-red

Author

Commented:
Will I lose my configuration after I re-install ?
Expert of the Year 2007
Expert of the Year 2006

Commented:
If you reinstall Exchange by selecting reinstall from the options when you use add/remove programs you should not lose any data or configuration.
You will need to reapply any service packs or updates as well.

Simon.

Author

Commented:
Simon,

I re-installed exchange and answered no to overwrite the newer .dll's on the system. I hope this was the right course of action.

I have since rebooted my server and everything started normally except for the exchange routing engine
when I attempt to start the service manually I get 'Could not start the microsoft exchange routing engine on the local computer' 'error 1083: the executable program that this service is configured to run in does not implement the service'


This is what I see in the event log

Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      X.400 Service
Event ID:      290
Date:            6/14/2007
Time:            7:43:11 AM
User:            N/A
Computer:      WORK-EX-1
Description:
A non-delivery report (reason code unable-to-transfer and diagnostic code unrecognised-OR-name) is being generated for message C=US;A= ;P=work;L=WORK-EX-1-070614114309Z-1. It was originally destined for DN:CN=JOE.SMITH,CN=RECIPIENTS,OU=FIRST ADMINISTRATIVE GROUP,O=WORK§ (recipient number 1), and was to be redirected to . [MTA DISP:RESULT 16 136] (12)

For more information, click http://www.microsoft.com/contentredirect.asp.

Any ideas ? should I answer Yes to override the .dlls and do the re-install again ?

Author

Commented:
Has anyone seen this issue ? I cannot get my exchange routing engine to start

Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7000
Date:            6/14/2007
Time:            8:45:04 AM
User:            N/A
Computer:      EX-1
Description:
The Microsoft Exchange Routing Engine service failed to start due to the following error:
The executable program that this service is configured to run in does not implement the service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This is extremely urgent so if anyone could help me out I would really appreciate it.

Expert of the Year 2007
Expert of the Year 2006

Commented:
Have you service packed Exchange?
If not you need to do that before trying again.

Simon.

Author

Commented:
Yes I have, I have run the reinstall twice now and re-applied service pack 2 twice as well. I have found the related articles from Microsoft on my problem but everything they suggest to correct the problem I have done and it still doesn't work. I'm starting to think that removing exchange is re-installling it is my only option. This is also something I've never done before and I'm concerned about my downtime.

See below for link to Microsoft

http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B323672

Any ideas ?

Author

Commented:
I just finished my third re-install of exchange as per Microsoft's instructions, I have also just finished re-installing service pack 2 on my exchange box.

This is what I see in my event viewer

Event Type:      Error
Event Source:      RESVC
Event Category:      None
Event ID:      116
Date:            6/14/2007
Time:            9:36:20 AM
User:            N/A
Computer:      FIRE-EX-1
Description:
The description for Event ID ( 116 ) in Source ( RESVC ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: /LM/RESVC/.
Data:
0000: 03 00 00 00               ....    
Expert of the Year 2007
Expert of the Year 2006
Commented:
This one is on us!
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Author

Commented:
Alright !!

You are top notch, your unofficial way resolved my issue and mail is back online.

There's a catch ... I'm not sure if it's service pack 2 which I installed on my Server 03 R2 or what but my local clients cannot access the exchange server, keeps reading Exchange Server Unavailable. My Blackberry users and OWA users are using mail without issues. I've tested using OWA with my account and all mail is moving. The only events I'm seeing in my logs are

Event Type:      Error
Event Source:      Server for NFS
Event Category:      None
Event ID:      4004
Date:            6/14/2007
Time:            11:58:32 AM
User:            N/A
Computer:      FIRE-EX-1
Description:
Server for NFS failed to start the NFS Driver. Close any applications such as Performance Monitor which may be causing the NFS Driver not to stop and restart Server for NFS.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

and

Event Type:      Warning
Event Source:      NNTPSVC
Event Category:      None
Event ID:      101
Date:            6/14/2007
Time:            11:53:00 AM
User:            N/A
Computer:      FIRE-EX-1
Description:
The server was unable to add the virtual root '/' for the directory '/Internet Newsgroups' due to the following error: The parameter is incorrect.  The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 00 00 00               W...    

Any suggestions on why my local exchange clients can no longer access mail via Outlook 2007 ?
Expert of the Year 2007
Expert of the Year 2006

Commented:
Neither of those errors are related to Exchange.
NNTP could be, but it wouldn't stop Outlook from connecting.
Have you rebooted the server?
Have you installed any updates that were on the server before, not just the service pack?

Simon.

Author

Commented:
Yes I rebooted the server just after I installed SP2 for exchange. Besides that update SP2 exchange the only other update I put on was SP2 for Server 2003. I was only at SP1 on my server prior to all this happening and figured this morning that I would apply SP2 while going through all this.

It's strange, it connects with the server and then attempts to search out my user name. This is where it's failing.

Any ideas on what I can try ?
Expert of the Year 2007
Expert of the Year 2006

Commented:
There are additional updates for Exchange 2003 on top of the service pack.
What exactly do you mean by searching for your username? It could be an issue communicating with the domain controllers, particularly if OWA works correctly.

Simon.

Author

Commented:
Simon,
Thanks for the help, I addressed the issue. It was a local IP config issue.

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