We help IT Professionals succeed at work.

SBS 2003 SP1 not backing up (sorry for long Post)

DCHMIEL
DCHMIEL asked
on
377 Views
Last Modified: 2008-04-24
Hi,

I did a migration from old hardware to new. I had many problems but have now worked through all and everything is ok apart from my backup of SBS 2003 SP1. I had posted this before but i since then i had done more troubleshooting. This is the last of my problems so really want this fixed now.

Troubleshooting i have done:
1) I thought it was my anti virus software so completly uninstalled it. Went through Registry too see if any thing left and no indication of my AV left. tried a backup and it still fails on information store.
2) Analising third Party software to be causing problems but it cant be.
3) followed 3 guidlines. One from expert, microsoft and My AV support line to exclude particular files and folders even when AV running and no go.
4) tried backing up to different media, server and its own hardrive - again now go.
5) Tried the SBS backup as well as NT backup but not tried third Party backup.
6) Tried information store on its own and it wont work.

I sometimes have success records but reading further on it says that backup finished with errors so im asuming that it is the info store failing. Below is my full report from last night backup (info store)which reported it had failed.


6/13/2007 7:00 PM
-------------------------------
Date: 6/13/2007
Time: 7:00 PM
User: SYSTEM
-------------------------------

Backup Runner started.
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 6/13/2007 at 7:00 PM" /v:yes /r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /l:s /f "\\Servername\SBS Backup\Backup Files\Backup Files\Small Business Server Backup (01).bkf" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup03.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Small Business Server Backup (01).bkf created 6/13/2007 at 7:00 PM"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: System"
Backup set #1 on media #1
Backup description: "SBS Backup created on 6/13/2007 at 7:00 PM"
Media name: "Small Business Server Backup (01).bkf created 6/13/2007 at 7:00 PM"

Backup Type: Normal

Backup started on 6/13/2007 at 7:02 PM.
Backup completed on 6/13/2007 at 9:56 PM.
Directories: 3998
Files: 31458
Bytes: 32,061,575,379
Time:  2 hours,  54 minutes, and  16 seconds
Backup of "Servername\Microsoft Information Store\First Storage Group"
Backup set #2 on media #1
Backup description: "SBS Backup created on 6/13/2007 at 7:00 PM"
Media name: "Small Business Server Backup (01).bkf created 6/13/2007 at 7:00 PM"

Backup Type: Normal

Backup started on 6/13/2007 at 9:57 PM.
The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d). ' from a call to 'HrESEBackupRead()' additional data '-'The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d). ' from a call to 'HrESEBackupRead()' additional data '-'
The operation was ended.
Backup completed on 6/13/2007 at 10:40 PM.
Directories: 0
Files: 2
Bytes: 7,578,661,738
Time:  43 minutes and  13 seconds

----------------------

The operation did not successfully complete.

----------------------

=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at Wednesday, June 13, 2007 10:40 PM
Backup Runner finished.

I had many errors in event log. seems that when backup is being run it obviously involves all the microsoft exchange services and reports errors there. A frequent one i have is this:

Source Event ID Last Occurrence Total Occurrences
  ESE 478 6/13/2007 10:40 PM 17 *
Information Store (4920) The streaming page read from the file "C:\Program Files\Exchsrvr\mdbdata\priv1.stm" at offset 1614151680 (0x0000000060360000) for 4096 (0x00001000) bytes failed verification due to a page checksum mismatch. The expected checksum was 3573255630 (0x00000000d4fb8dce) and the actual checksum was 2309737967 (0x0000000089abcdef). The read operation will fail with error -613 (0xfffffd9b). If this condition persists then please restore the database from a previous backup. For more information, click http://www.microsoft.com/contentredirect.asp.  
 .....................................................................................
Another

  ESE 217 6/13/2007 10:40 PM 1
Information Store (4920) First Storage Group: Error (-613) during backup of a database (file C:\Program Files\Exchsrvr\mdbdata\priv1.stm). The database will be unable to restore. For more information, click http://www.microsoft.com/contentredirect.asp.  
........................................................................................................
  NTBackup 8001 6/13/2007 10:40 PM 1
End Backup of Servername\Microsoft Information Store\First Storage Group' 'Warnings or errors were encountered.'
  Verify: On
  Mode: Append
  Type: Normal
Consult the backup report for more details.
 ...........................................................................
another

Source Event ID Last Occurrence Total Occurrences
  MSExchangeDSAccess 2103 6/14/2007 3:11 AM 1
Process MAD.EXE (PID=4240). All Global Catalog Servers in use are not responding: servername.domain.local For more information, click http://www.microsoft.com/contentredirect.asp.  
 ...............................................................................................
  MSExchangeDSAccess 2102 6/14/2007 3:11 AM 1
Process MAD.EXE (PID=4240). All Domain Controller Servers in use are not responding: servername.domain.local For more information, click http://www.microsoft.com/contentredirect.asp.
 
..............................................

Will i have to check the health of my information store using ESEUTIL. Just dont want to loose any e-mails.

Comment
Watch Question

Jeffrey Kane - TechSoEasyPrincipal Consultant
CERTIFIED EXPERT
Most Valuable Expert 2016
Top Expert 2014

Commented:
DCHMIEL,

Thanks for posting back.  These errors are much more insighful than what we reviewed before.

I would surmise that your problems are related to the situation described in this KB article:
http://support.microsoft.com/kb/318429

Although that article doesn't describe the cause as being from moving your insatallation to a new server and tends to focus on third party applications even though they say that's not always the source of the problem, it is very clear in the "CAUSE" section that's what's happening:

CAUSE
"This issue occurs because of hardware-related issues on the Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 computer or because of issues with the third-party applications that are installed on the Exchange 2000 or Exchange 2003 computer. In certain database operations, including but not limited to online backup, the backup routine makes a call to the operating system to read a 4-KB page of data from the database on disk and write the data to tape. Before the online backup process writes the data that is returned from the operating system call to the tape, the online backup process compares the checksum value in the page header (recorded when this page was written to disk) to that being returned from the READ call. If the checksum values do not match, the Exchange database engine detects this and returns the error -613."

There's a nifty tool that came out recently that will handle the ESEUTIL and ISINTEG commands for you.  It's the Exchange Troubleshooting Assistant which can be downloaded from here:  http://sbsurl.com/extra

If running that doesn't resolve your problems, then probably need to use EXMerge to export out all the mailboxes (http://sbsurl.com/exmerge) as a precautionary measure and then fully reinstall Exchange by following this KB Article: (http://support.microsoft.com/kb/320202)

Jeff
TechSoEasy

Author

Commented:
Ok great thanks for advise. I am hoping to do this tonight but flogged with work at the moment but realise this is important. the analizer looks really good. reading up on it now. I will asume best practice is to back up first. So i would have to stop the exchange services and then copy the databases and restart services. Is that sufficient. I would asume so as this is the MDBDATA folder so it includes the log files and databases).It is the only way i am able to access the databases. am i also right in asuming that i cant run this utility while in work hours.

Anyways will follow this advise as seems good advise. I have researched this quite a lot and it just seems like i need to start investigating the health of the info store and failing that i would take your sugestions and do the exmerge.

Ok thank you and will keep you informed.

Author

Commented:
Well i ran this utility which is a great utility by the way.

I started with 'Database troubleshooter'  - It returned no errors at all.

I then decided to test other areas such as performance which might be relavant.
Under performance troubleshooter
>Overwiew - Disk Bottleneck found
> Unussually high user activity detected (high RPC Rate)
performance - Lots of Logical Disk performance issues on drive hosting smtp
>Temp drive write latencies are high.

Under section analysing > In progress Virus Scanning calls close to thread limit.

I am desperatly trying to find an error that came up in regards to DNS and active directory but for the life of me i cant see it an more. I checked event viewer and it reoslved and no error. I am still trying to see if i can get that error.

All other sections seem fine

The only third part tools i have but only on 3 PC's is outlook backup so dont think the that would be causing. Performance seems fine from the desktops.

Anyways i feel thats another issue but in regards to the database all seems fine.
Principal Consultant
CERTIFIED EXPERT
Most Valuable Expert 2016
Top Expert 2014
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Jeffrey Kane - TechSoEasyPrincipal Consultant
CERTIFIED EXPERT
Most Valuable Expert 2016
Top Expert 2014

Commented:
Oh, by the way... what do you mean by "outlook backup"???  You're running an Exchange Server.  Everthing should be on there anyhow.

Jeff
TechSoEasy

Author

Commented:
Hi,

I am about to do this now. I asume its like doing it the manual way but obviously this is more automated. Ie i have to dismount the store through system manager then it will be able to run a repair and then i mount store again in system manager?

Outlook back up. I am using a tool EXBPA (I think). It backs up personal folders on the local PC's and can be backed up anywhere on the network.

Well will be trying this process now.

Author

Commented:
Hi, Have had a horrible experience. I wanted to back up the database files before i did any maintanance. So the only way i can do this is by stopping the exchange services, then copy databases and then restart the services. Now i cant get the information store service to work , nor exchange event, or pop 3 mailboxes. In event viewer i can see references to errors but all say information exchange not started.

ERROR:  
Windows could not start the microsoft exchange information store on local computer.

I then decided that i will reinstall exchange which i did and i have the same thing. I am in a postition that i have all the backed up databases (4) with the log files but system manager is not even seeing them. What can i do. Please help.

Author

Commented:
Ok I uninstalled the AV as that can aparently cause a problem. Did that and i still cant start these services.

Basically i am at the situation where i have a backup of the databases and which is just a copy and paste of the IS store. How can i bring that into exchange or do I somehow have to get is service to work because even if open the exchange manager it does not see the databases and does not give me an option to mount or dismount.

Author

Commented:
Well just to keep you informed. After a lot of fiddling around I managed to get the services started via this link
http://support.microsoft.com/kb/319754/en-us

I am just running the recovery now. All looks good so far and AV still uninstalled. Will leave till after recovery. Will let you know what going on.

Thank you

Author

Commented:
well can you provide any good resourses on mounting the database. All seems good but after i ran the troubleshooter and it repaired the database it had no errors and process worked fine.

When i go to system manager i open the mailboxstore and try to mount it it get 'an internal p[rocessing error has ocurred. Try restarting the exchange system manager or the information store which i have done 100 times.

I looked in event viewer and have these.
MSExchangeSa   ID: 1005
MSexchangeFBPublish 8197
MSExchangeIS 9519

I think its referrring to the fact i dont have a mounted drive. Really want this working now.

thx
Jeffrey Kane - TechSoEasyPrincipal Consultant
CERTIFIED EXPERT
Most Valuable Expert 2016
Top Expert 2014

Commented:
Well, sometimes you can make a bit of progress while I sleep!  :-)

Anyhow, at this point I would follow this KB: http://support.microsoft.com/kb/313184

Jeff
TechSoEasy

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.