Install/uninstall Adobe Acrobat - Error 1606, can't access network location.

humeniuk
humeniuk used Ask the Experts™
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WinXP computer running Acrobat Reader 7, which appears to be partially installed.  When the program is started, Acrobat tries to install, but ends up with "Error 1606.  Could not access network location ..." and lists a network share that is gone and not coming back.  When I try to uninstall or upgrade, I get the same error.

At this point, I would like to remove Acrobat Reader 7 and do a clean install of the current version.  How do I get rid of this?
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Top Expert 2004

Author

Commented:
Thanks, I have looked at those, but they are not helpful.
Just to confirm, have you tried:
1. Checking that the folders in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
exist
2. Tried the solutions in:
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/9b60813077fffd2385256ee60055ac57/8b5951c9ec10830085256edf00520f16?OpenDocument&src=bar_sch_nam&seg=ag
which seems to be pretty much the same thing or very similar
3. Uninstalling and reinstalling any Norton products
?
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Top Expert 2004

Author

Commented:
Yes, that is what I tried.  It does seem like it could be a registry issue, but I'm not sure where else to look.  Symantec Antivirus was previously installed, but no longer is.  Perhaps there is a connection there.

I will double-check the registry settings just in case.
Top Expert 2004

Author

Commented:
The problem is resolved.  Basically, I searched the registry for other entries referencing the non-existent network location and found a couple.  Once I changed these, I was able to proceed without difficulty.

Thanks for your help.  Reviewing these helped me get back on the right track.
Do you know the key to the invalid registry entrie(s)? Was it in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
?
just an added note.  

It's a little obvious, but I had this problem with a computer on the domain, and it turns out that his computer date and time was wrong.... go figure.

Thought I'd share the obvious! :)

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